Encino, CA – July 26, 2011 – Callbox Sales and Marketing Solutions was ranked among the top Sales and Marketing Outsourcing (SMO) providers in The Black Book of Outsourcing’s “2010 Leading Providers of Outsourced Sales and Marketing Services”. The rankings were based on independent survey conducted by the Datamonitor Group, a provider of premium global business information, which investigated hundreds of top performing BPO organizations around the world.
The 2010 Black Book of Outsourcing survey captured customer satisfaction ratings based on industry, geography, and service domain. Callbox has earned the distinction as a highly recommended SMO service vendor, receiving excellent reviews on 11 key performance indicators that were used in the survey.
For many years, The Black Book of Outsourcing has been the leading independent benchmark of customer satisfaction in the outsourcing industry. Callbox’s high achievement in the 2010 ranking speaks to the depth and breadth of the company’s expertise, and its ability to consistently deploy a full spectrum of outsourced solutions that clients look for in a service provider.