Complete Results
Key Highlights
- Successfully launched a fully managed lead generation and appointment setting campaign
- Secured qualified sales meetings for the Client's reps with potential customers
- Identified, profiled and expanded the Client's target accounts and contacts with the help of Callbox's data
About the Client
Headquarters
Englewood, Colorado, United States
Industry
Digital Satellite Provider
Location
USA
Target Audience
Decision Makers
Homeowners
Industries
B2C
Locations
Southern California
The Client
The Client is one of the premier retailers of Dish Network, the United States’ lowest priced all digital satellite provider. Dish Network offers a variety of HD programming such as theater-quality movie channels, educational and nature programming, Pay-Per-View HD movies, and HD broadcasts of special events, including concerts, boxing matches and professional sporting events.
The Client offers TV and entertainment packages that are put together to give choice and value, loaded with popular options for a low price as well as very affordable equipment upgrades.
The Challenge
Providing satellite sales, installation and service throughout the US was not easy for the Client which was a young company. It saw the need to grow, not only in terms of client base but in customer service capacity as well, in line with its goal to provide outstanding service to its customers. The Client faced stiff competition from huge cable providers all over the US so it needed a major marketing campaign to introduce its company, its offers and retain a loyal set of customers. An attempt at in-house sales operations was made by the client, but did not generate as many customers as expected. The Client saw the need for a partner to reach its target market and eventually, hit its sales target.