Complete Results
Key Highlights
- Launched a very successful campaign that resulted in 6 new customers for a Melbourne, VIC commercial cleaning firm
- Added $330,000 in additional revenues for Client while 3-month campaign was still ongoing
- Increased total number of appointments per month by at least 35%, exceeding Client’s 25% target
About the Client
Headquarters
Melbourne, AU
Industry
Commercial Cleaning
Location
Melbourne, AU
Target Audience
Decision Makers
General Managers, Operations Managers, Maintenance Managers, Office Managers, Owners
Industries
All industries except government schools and hospitals
Locations
Melbourne, AU
The Client
The Client provides professional managed cleaning services to businesses, government offices, and nongovernment organizations across Victoria and all over Australia. The company’s customer segments include: office, commercial, hi-rise, industrial, retail, medical, and hospitality buildings.
The Challenge
Although Australia’s commercial cleaning sector is projected to grow at a healthy 5.0% each year until 2019, commercial cleaners continue to face fierce competition and strong downward price pressure, leading to falling sales and shrinking profit margins across the industry.
As a result, commercial cleaning providers like the Client now look to include more proactive marketing tactics in their customer acquisition programs. This is especially true for the Client which operates out of Melbourne, one of the areas in the country with the highest numbers of cleaning companies that are all vying for very similar target markets throughout Victoria and Australia.