Callbox Set to Employ 1,000 New Hires in 2012

Los Angeles, CA –December 2011 – Callbox, the largest business-to-business lead generation company in the world, is set to hire an additional 1,000 people next year, according to the company’s 2012 action plan released today. All additional manpower will join the operation centers in the Philippines and Malaysia.

As a major player in the global outsourcing industry, plans also include the acquisition or building of additional facilities to support its growing operations. The move to expand is an important strategic development for the company as its customer base continues to spread across North America, Europe, and the Asia-Pacific markets. Callbox will open its doors to software developers, web/graphic designers, SEO specialists, marketing, and sales specialists.

Since its establishment in 2004, Callbox has grown over 50% annually on average, now employing 700 full-time staff worldwide, and this expansion initiative continues to increase its workforce to keep in line with its expanding market share worldwide. Rom Agustin, the company’s CEO, is confident in the measured growing global demand for its Sales and Marketing BPO services and that these investments in the expansion initiative will secure a dynamic future for the company, bolster its commitment to deliver quality services, and provide a terrific boost to the local economy in creating both full-time jobs and infrastructure.

Callbox is headquartered in Los Angeles, California with satellite offices in the UK, Australia, Singapore, Malaysia, and its operations center in the Philippines.

Callbox Launches iCalendar

Encino, CA – April, 2013 – Callbox has launched the latest update of its PipelineCRM platform, now fully integrating iCal and allowing call center agents, clients, and leads to instantly add business appointments, meetings, and other important events to their own calendars with a click.

At the moment an appointment is formally qualified, an iCal invitation is automatically sent to both the prospect and the client. Each can “Add to Calendar” with one click, regardless of their internal platform. The system sends another email notification to alert both parties two hours prior to the actual meeting, thereby increasing show-rate.

“Since integrating iCal into PipelineCRM for both in-house and client interfaces, our show-rate increased from 40% to over 80%! It has proven to be a great boost to everyone’s effectiveness”, said Callbox CEO, Rom Agustin.

“Our appointment setting experts know precisely how difficult it is to set a qualified appointment for a client. So we examined the tools that our teams have found and proven useful in order to make them available to our clients as well. For calendaring, iCal was a tool they could not do without. So now we share the iCal format with clients for every appointment.”

iCal supports all leading calendar formats including Google, BlackBerry, Apple, IBM Lotus Notes, Yahoo! Calendar, and Microsoft Outlook.

Callbox Pipeline Rolls Out Major Updates, Additional CRM Features

Encino, CA – January 2014 – Callbox today has announced that it has launched significant new upgrades and features to Callbox Pipeline, the company’s proprietary cloud-based lead management and marketing automation software.

The upgrade brings along significant improvements to existing CRM functionalities as well as additional features focused on enhancing user productivity and customer experience.

Google and Pipeline Calendar Synchronization
For clients using Google Apps, Callbox Pipeline now supports bidirectional syncing with Google Calendar, which means that new entries and changes made in Pipeline Calendar are automatically replicated in the client’s Google Calendar, and vice versa.

Mobile Streams
Updates on recent calls, appointments, tasks, and deadlines, and notifications can now be accessed by Clients across a wide range of mobile browsers.

Touchpoints
Clients can now have a closer look at how their Callbox agents interact with individual sales leads. The Touchpoints feature allows the client to view specific tasks (e.g., calls, emails, etc.) performed by the agent that led to an appointment.

Appointment Dossier
This feature allows Callbox clients to access all relevant information pertaining to an appointment, including complete customer contact info (address, email, contact number, etc.), appointment schedules, tasks, and a map showing the location of the appointment via a print-ready format.

Weekly Campaign Report
Callbox clients now receive a Weekly Campaign Report with detailed campaign statistics (hours logged, call volume, positive contacts, emails sent, etc.) and notes from the campaign’s account manager.

The Callbox management is confident that the new CRM features will enable its clients to gain better insights into their sales pipeline, and manage their campaigns more effectively by getting more intimately involved in the sales process.

These updates and features are now available to all Callbox Pipeline users.