The ABM Way of Attracting and Converting B2B Leads (Featured Image)

The ABM Way of Attracting and Converting B2B Leads

The ABM Way of Attracting and Converting B2B Leads (Featured Image)

Lead generation is what keeps sales alive, but sometimes we hit a point in the business cycle where we need something new to stimulate new leads. What happens when we’ve hit one of those inevitable dry spells in our sales process?

In this article, we will be discussing 4 key tips for attracting and converting new business leads using an ABM approach.

 

Making Information Easier – MAP IT OUT!

The casual observer who first encounters your product will want concise information that is digestible in order to spark interest, but then what happens next?

If they are attracted to what you have to offer then they will start to do some digging – usually on your website – and if the information isn’t readily available it can be a precursor to abandoning interest.

Think about it this way, how many times have you gotten frustrated with bad navigation on a website, different information on different pages, and answers that can’t be solved?

Having a general features page that explains everything with its own subpages detailing individual features. Have a page that details technical information. Your pricing page has to be clear and concise to trigger a decision to buy.

There are also different stages in the buying process. You have to be able to map out the different stages in and provide relevant information for each stage. It has to start out with the basics and move to more convincing factors for your prospects.

This also means you cannot overload them with information right in the beginning. Build your website and your information outlets with the user in mind, this will it make easier for both parties.

 

Remember the Group Buying Decision Factor

If making a singular person move on a purchase decision is already difficult then think about the dynamics of the group buying decision factor. Most of the time it is not just one person who makes a majority of the decisions in a company – especially in business-to-business transactions.

The decision-making unit (DMU) should be appeased and it’s not just one person. Your services should be able to appeal to each member of the DMU. Here’s an example, suppose you are marketing SaaS and you know your materials are already appealing to the people who’ll use it on a daily basis, is there enough convincing information to get the vote of their tech team?

Omnichannel and Consistency

It is likely that you have multiple channels of client and lead acquisition, and this is a great thing to have in any business. However, it is important that you are consistent with the way you deal with your prospects on every channel that you have. 

If you’re responsive to your clients and prospects on one platform, it is important that you also employ the same level of customer of service in any platform that you are invested in. This means you cannot just invest resources into answering every email within the hour but are unable to answer questions on your site’s messenger platform in the same amount of time.

The reason consistency is important is that it shows to your prospects that you are a company that they can rely on whatever platform it may be. Reliability breeds trust, trust breeds relationships, and in this industry relationships are your key to growth.

Aim for the omnichannel experience as much as possible, aim to be able to replicate what you have on one platform and seamlessly integrate that experience on to the next one that your customer is in.

 

Touchpoints: In Context

Where your customer or prospect communicates to you in where you’ve got to respond to… in the same context. Let’s put this into perspective, people who write support emails usually have the time to message you about their entire issue with your service. However, those who try to engage with your support team through messenger are looking for quick answers to their questions.

Providing a consistent experience doesn’t mean ditching the norms on the different touchpoints that your prospect has with you.

You also have to predict, learn and adapt to the way they interact with the other touchpoints that you have set up for them. Let’s say you have a landing page on your website that has way too many fields for them to fill up and they feel interrogated, this messes up with your conversion rate optimization (CRO) meaning your lead magnet won’t be working well.

 
Lead generation techniques are very dynamic in nature and sometimes with just a little creativity, you can bring new leads into the pipelines, ready to be nurtured for those important conversions that we have.

Remember, lead generation is not just purely a science, but there’s a specific art form to getting attracting and engaging your marketplace.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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Lead Nurturing Marketing Automation Statistics Every Marketer Should Know (Featured Image)

Lead Nurturing Marketing Automation Statistics Every Marketer Should Know

Lead Nurturing Marketing Automation Statistics Every Marketer Should Know (Featured Image)

People often ask what the most important thing in marketing and one answer that some often forget is data.  Today we explore important statistics when it comes to lead nurturing and marketing automation. You will find that the numbers don’t lie and it really helps to be in the know.

 

Let’s Talk About Leads

One thing that most marketers should never forget – read: not get discouraged with – are the numbers on lead generation. The first one is going to come as a shocker because you have to understand is that:

 

80 percent of your leads will not mean sales for you.

 

However, you are not the only one with this problem because according to Hubspot

 

65% of businesses say that traffic generation and leads are their biggest challenge in marketing.

 

These two statistics just indicate how difficult it can be not only to generate leads but also to convert those leads into new business for your company. This is why it is important that your sales pipeline should always be dynamic in nature and optimized to nurture the leads that you already have.

Some researchers have stated that companies who know how to lead nurture generate more leads that are sales-ready at lower costs than those that do not know how to do so.

This leads us to lead nurturing.

 

The Importance of Lead Nurturing

Lead nurturing is extremely important, according to Acend2 48% of companies encounter complex sales processes with a long cycle involving many influencers.

You have to make sure that you are nurturing your leads well. In highly competitive industries, lead nurturing becomes a priority because if you do not pick up in the game, a lot of competitors will be more than willing to do so for you.

The statistics get worse when companies are asked about their lead nurturing attribution model. It turns out that

 

More than 34% of companies do not even have a model to attribute their marketing performance to.

 

In order for you to be an effective marketer, you need to be able to have a good feedback system and this really starts with having the proper model in place.

We do not have to emphasize how important lead nurturing is but also look at this interesting statistic from Demand Gen:

 

Only 29% of business brands will nurture their customers after the first purchase.

 

Did you know that it costs more resources to take on a new customer than to sell to an existing one? With this being said, it is important that we do not forget about our previous clients, too. Lead nurturing has to involve prospects, clientele, and current customers.

 

What About Marketing Automation?

Marketing automation is continuing to grow in adoption rates across multiple industries from B2B to B2C and it is no surprise that Emailmonday has stated that:

 

On average 51% of companies are currently using Marketing automation. With more than half of B2B companies (58%) plan to adopt the technology.

 

The infrastructure is already in place with the automation software industry in the United States already at $3.3 billion in 2017 alone and expected to rise by roughly a third yearly.

Marketing automation is extremely important because it makes normal marketing tasks easier for people. Think about the simple example of having to customize the first names of a general email for an email list, marketing automation makes this easier.

You save resources, simplify the process, and create a system that isn’t subject to too many flaws.

If you ask marketers if they use marketing automation tools, you’ll find that more than three-quarters of them already do so. However, this number is expected to grow.

However, the issue is not even adoption or awareness, sometimes it is just the organizations themselves. 

 

56% of marketers think that the industry is growing faster than their own companies’ usage.

 

This definitely signals are a harsh disconnect for the people who really need to be fully utilizing the benefits of the software.

However, there is no denying the benefits of automation if you were to ask us. In fact, top agencies report that the objective of marketing automation is increasing the ROI, acquiring more customers and measuring performance.

The aim of marketing automation is not to allow your business to survive, but rather thrive with the benefits of increased efficiencies and effective automatic protocols in place.

These statistics help explain the value of proper lead nurturing and marketing automation that is executed well. As you can see, properly strategized techniques can help drive your business for growth and prepare your pipelines for success.

 

So where does your business stand today? Are you fully utilizing lead nurturing and marketing automation tactics? Be part of the better statistics.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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How to Qualify Your Sales Leads Using Proven B2B Methods

How to Qualify Your Sales Leads Using Proven B2B Methods (Featured image)

Generating quality B2B leads do not come easy like picking apples, but goes through a process called lead qualification. It’s a way to gauge the probability of a prospect to buy and bears countless benefits that could spring your sales and marketing numbers.

 

Benefits of lead qualification

The lead qualification process will help you profile the best-qualified buyers. And by knowing when to disqualify misfits, your B2B campaign is ensured of the following benefits:

Lesser Opportunities Lost   

Although the bulk of qualification is done at the initial touch base, it continuously occurs at every stage of the sales process, which can help you avoid losing worth-nurturing leads due to poor follow up. 80% of sales require 5 follow-ups after the initial touch base (Marketing Donut)

More Time Saved

When you know which leads need to be prioritized, it is most likely that much of your time will be devoted to nurturing high-converting leads. This is a good thing as it will give you a wider room to build a better relationship with prospects, address their needs and eventually close deals.

Increased Lead ROI

72% of organizations that calculate ROI say their marketing strategy is effective (Hubspot). This is true as high lead scores can lessen follow up time and effort, and result in high returns on investments.    

Higher Conversion Rates

Having more qualified leads, by building buyer personas and developing messaging that appeal to them, in your pipeline, would result in higher chances of converting prospects into clients. You can increase conversions by up to 300% when you have the correct targeting and testing methods in place. (kyleads)

Better Productivity

A small pool, but of good quality leads will result in large productivity number. This will expedite the sales process as you are able to work on multiple follow-ups at a time. (NuGrowthSolutions)

 

The Different Lead Qualification Frameworks 

You’ll only earn the benefits of lead qualification when you learn how to spot the best candidates to proceed to the bottom of the sale and which ones are not, which you can do by leveraging Qualification Frameworks. Here’s an ultimate guide to sales qualification to help you work out positive results from your sales and marketing efforts.

CHAMP

(Challenges, Authority, Money, and Prioritization)

In this framework, challenges are set on top as it is the first fundamental part of sales qualification (Zorian Rotenberg, Atiim Inc., Founder). Authority is also defined as call-to-action in this framework for you to take actions by mapping out the company’s organizational structure to reach the decision maker. 

GPCTBA/C&I 

(Goals, Plans, Challenges, Timeline, Budget, Authority, Negative Consequences, and Positive Implications)

The ultimate purpose of Hubspot for developing this framework is to address changes in buyer behavior. Today’s B2B buyers are well informed so you need to state the differentiated value of your product, and also look beyond the scope of its solutions. It’s also crucial to know your prospect’s strategic goals, plans, challenges, timeline, budget and buyer persona, and find out the negative consequences and positive implications to give you a better understanding if things turn out otherwise. 

BANT

(Budget, Authority, Need, and Timeframe)

This is probably the most basic and flexible framework. It lets you classify leads into three categories: hot,  warm or cold. In this framework, all lead types can be set to nurturing as long as they are deemed positive.

 

Tips on How to Better Qualify Your Leads

Once you find the right qualification framework for your product, you’ll discover ways to evaluate leads for more specific characteristics. A lead scoring will help you better qualify your leads.

  • Create your ideal customer profile (ICP). This will show you if your prospects fall under your target industry and territory.
  • Gather company information: size, number of offices in different regions in order to gauge your prospect’s financial capability and market reach
  • Build online behaviours to get more interaction from prospects. Evaluate results as to how many page reviews did you get from them, as well as the length and frequency of visits. 
  • Enhance email engagement by monitoring open rates and click-throughs via CTAs to gauge the prospect’s interest rate.
  • Track social media engagement such as Likes, Shares, Retweets, and Click-throughs from your posts. The more your prospects become engaged, the higher their lead scores.
  • Run a spam detection process by setting a benchmark, choosing the most valuable characteristics, calculating close rates and comparing characteristics, to enhance your data capturing method.  
  • Add Website Optimization, Content Marketing, and Paid Ads. These are also significant data tools to know who and how many searches for your product or read your articles, to better qualify leads. 

Managed IT Firm, a Long-Term Callbox Client, Closes $150K in One Campaign

 

B2B lead generation is not purely a numbers game, but quality. Like apples, it’s not about how many you picked, but how sweet and crisp are the chances, based on data, do the leads you’ve gathered to proceed to the bottom of the sales funnel.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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4 Tips to Optimize LinkedIn for Outbound B2B Lead Generation

4 Tips to Optimize LinkedIn for Outbound B2B Lead Generation (Featured Image)

LinkedIn is one of the most powerful tools online that utilizes both a social media platform combined with a professional user base. However, what some people don’t fully utilize is an outbound lead generation campaign using the platform. Networking sites such as LinkedIn can really power up your outbound lead generation strategy.

In the next couple of minutes, we will be discussing tips on ensuring that your outbound lead generation on LinkedIn is as efficient as possible.

 

Understand That It Is Similar to Looking for a Job

One of the primary purposes of the LinkedIn Platform is for people to find jobs and connect with other people that share network opportunities. It is by understanding the platform in this light that you can start your outbound lead generation strategy.

Many of the techniques that you will use to drive outbound lead generation are the same techniques that jobseekers or headhunters use. It is by simplifying the process and your mindset going into your strategy of lead generation.

 

Optimize Your Profile

The first step in your LinkedIn lead generation strategy is ensuring that your profile is fully optimized to reflect the professionalism of your company. This does not just purely mean filling up all the significant boxes with data, but ensuring that they are filled out properly.

Something as simple as optimizing your profile photo or cover can be overlooked so these mistakes should be prevented from the onset. For example, you might have a profile photo uploaded and it looks professional and all, but does the expression on your face garner the trust that you want from potential clients?

Is your profile fresh? Even in SEO, digital marketing experts all agree that having fresh content really makes the difference in showing profile visitors that you really know your market. Make sure that you’re always publishing articles and/or posts showcasing your activity to the people on the platform.

This establishes you as a market leader in your industry, bringing about trust and professionalism to potential clients and leads.

 

Know Your Market (We’re Serious)

People often fail to consider the market that they are in combined with the attitudes of the people on the platform. This can prove to be problematic in many occasions. Researching what your peers are doing is not something to be ashamed of since this can really lead you to improve on key aspects of your strategy.

Some markets react differently to what you showcase on LinkedIn and others demand a certain type of content from “industry influencers”. The more you get to know your market on the platform, the higher that success rate. This is part of your planning and strategizing process.

 

Persuade (but also pre-suade)

We talked about freshness and the content that you release earlier and this all coincides with the subconscious act of attracting your potential leads before you even reach out to them. Simple posts that you make or subtle advertising on the platform that reaches your target audience will help in the persuasion process before you reach out to them because they already have a rough idea of who you are.

This helps you seal the deal because before you even reach out to your potential clients, you already have them looking at the way you and your company does things.

 

Personalization is Key

This is a common problem that we see very often. By adding just a small paragraph that takes less than ten to fifteen minutes to compose, you can personalize your pitch to your potential lead.

The reason that this little bit of effort works is the fact that most people do not like being generalized and would rather have personalized correspondence designed for them. We’re sure that you can remember the last time you received a generic email and its non-effect on you because it felt so monotonous and effortless.

It is a fact that personalized correspondence really works wonders in reaching out to clients.

This also signals to your potential clients that you know what you’re doing and that you will go the extra mile to deliver great and reliable services for them. In addition to this, you can even automate the personalization process should you feel that you do not have the time to execute it properly. There’s a lot of software available that can help you automatically place in last names and other relevant information once you have collected and collated relevant information about your prospect.

 

By applying just a few of these tips, you can make sure that your efforts on this powerful professional social site aren’t wasted and that you’re efficient as possible. This leads to effective results utilizing minimal resources.

However, these are only just a few of the things that you can do on this platform and with just a little exploration and tweaking, you can definitely do more!

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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5 Lead Generation Strategies to Drive SMB Growth (Featured Image)

5 Lead Generation Strategies to Drive SMB Growth

5 Lead Generation Strategies to Drive SMB Growth

You must admit, there are plenty of lead generation tactics available for everyone. However, not everything is going to work especially if you own an SMB (Small or Medium Sized Business). In this article, we will be discussing the five basics of lead generation for SMBs.

This should provide you with enough coverage in order to start doing something about the tactics that you are currently employing.

 

Knowing Your Market (And Yourself)

The first thing that you have to realize is the size of the company that you own. SMBs do not usually seal the biggest contracts but rather use them as a stepping-stone for bigger contracts along the line. This means that you need to set up what kind of clients you need in order to move to the next step – growth.

Once you know your capabilities, it is important to know what kind of market you appeal and can appeal to.

Ask these questions:

  • What sort of companies should I be reaching out to for B2B deals?
  • What do my customers expect from me?
  • What do I expect from potential customers?
  • What kind of customers have I been attracting in the past?
  • Do I want to change this in the near future?

 

Industry Partnerships

Mostly all SMBs and SMEs once started out as smaller companies have depended at one point depended on word-of-mouth advertising to drive sales. This means it’s time that you also start doing things that work again.

Do not be afraid to reach out to your current industry partners and start reaching out again. Sometimes it’s best to stick with the things that do work and multiply those parameters in order to achieve better results.

Talk to your current clientele and find out how they can help you drive more business and how you can help them with theirs.

 

Personalized Email Marketing

Stop thinking of email as a marketing and start thinking of it as outreach. You want to be able to reach people and solve specific problems that they have. This means knowing who your audience is and creating a plan to reach them.

Proper email outreach involves you getting to know your audience and combining it with proper testing in order to ensure that you are getting proper results and maximizing the use of the resources that you have.

Make sure you follow-up as well. A lot of industry leaders fail to get through the front door properly because an email was lost somewhere in between. The habit of following up ensures you do not lose potential customers accidentally and helps you be more efficient with the leads that you have.

Email will still be a powerful tool in generating leads. However, if you do not do it properly it can be a complete waste of time for you and your business.

 

Proper Social Media Exposure

Proper social media use is dependent on the audience that you wish to secure. Make sure that you have a proper system in place so that you may be able to determine where your customers are “lurking”.

Some specific leads you will only find on LinkedIn, so this means you should have a proper systemic campaign to target these particular customers. This would entail releasing content for a targeted set of individuals to establish your relevance as an industry leader before you invite them to do something.

Facebook appeals to a different set of people and this allows you to be able to more direct with your approach.

Every social media platform requires different types of content and appeals to different crowds. Understanding this will enable you to create personalized content and make efficient use of the marketing resources that you have.

 

Localized Lead Generation

Using directory networks and Google My Business will help you be more geo-relevant when you are trying to acquire new leads. Think about Google My Business, having a branch in the center of the city that you are trying to reach will allow you to be able to make your services hyper-localized and appealing to potential customers.

A hyperlocal approach can also be used for directory networks such as Yelp and the Yellow Pages; you will be able to create customized ad campaigns that target specific individuals in a location. This allows you to be more personal with the approach that you have.

It can also give you great results when you’re running a campaign that you know has specific parameters in mind.

 

At the end of the day, it is important to note that resources are not unlimited and given the size of your business, you’ll have to make sure that you’re using your resources in an efficient and effective manner.

By employing these strategies, you will be able to make sure that you are making the most of your resources.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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3 Lead Nurturing Tips to Get The Best Outcome

3 Lead Nurturing Tips to Get The Best Outcome (Featured Image)

So you have launched a successful B2B campaign and generated a good number of leads. That’s good, but still not the best.

Companies that excel at lead nurturing generate 50% more sales-ready leads.

Lead nurturing is not simply sending emails to your prospects and monitoring their replies then decide the next step to take from that point, but doing every possible way – email, call, social, web, and mobile, to reach and engage them, and get to move further in the process. Consider the actions below in order to get the best result when nurturing a lead.

 

1. Initiate The Right Move

Ideally, the lead nurturing process starts with sending automated sequence of emails to your prospects. In order to get a better result, execute your lead nurture process right by defining the follow-up path based on the action your prospects took: opened email, clicked a link, downloaded a form or visited the website. By tracking their responses through the lead nurturing scheme, you will be able to send your message to the right prospect at the right time.

TIP

Set an alarm on your lead nurture scheme to prompt you when to take the next move. That may be to send the prospect another email copy, SMS, or call, but determine the perfect timing when setting the alarm for your next move by studying your prospects behavioral pattern.

Related: Don’t Just Blast Cold Email Pitches, Nurture and Win Customers [VIDEO]

 

2. Treat Every Prospect As Potential Customer

Not everyone on your database that you are trying to communicate with will react on your message right away, but get a grip on every prospect including those who expressed the least interest and even those who did not take any action at all. Try to reach them through other channels like SMS, social media or voice. Look at the possibility that they may not have received your first message because it was redirected to other folders instead of his inbox or he might just didn’t have much time to reply when he opened it.

TIP

Check email benchmark reports: open rates, click-throughs, click-to-open, unsubscribe, spam rates, bounce rates, etc.to give you a better indication of performance like which email copy gained higher open rates, and also to guide you to better understand your prospects’ email engagement rates by category (small, medium, large businesses), device they use (mobile, desktop) and industry.

 

3. Reply In Real Time

Hit the iron while it’s hot they say, so once you see a prospect clicked a link, opened an email, maybe visited the website, or just any action that indicated any amount of curiosity from them, call them right away. That could be the perfect timing to touch base with them as they probably just got off a meeting and currently on a coffee break. Take every chance that would open a discussion between you and the prospect.

35-50% of sales go to the vendor that responds first.

TIP

Propose one of these to the prospect before he drops the line:

  • An office or phone appointment
  • Send him brochures
  • A follow-up call on a specific schedule if he’s not ready to discuss yet at the moment

Remember, the sales cycle does not end at just reaching your target number of leads alone, but stretching your best effort on keeping those leads keen to proceed down the sales funnel.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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Cold Call Scripts That Land Meetings with MSP Buyers (Featured Image)

Cold Call Scripts That Land Meetings with MSP Buyers [Free Download]

Cold Call Scripts That Land Meetings with MSP Buyers (Featured Image)

Managed IT providers know that they need to reach out to both IT and non IT decision makers to gain new customers. That’s because IT purchases are increasingly being decided not only by multiple people, but also across multiple business functions.

These trends highlight the critical role that targeted, one-on-one outreach plays in selling MSP solutions, and cold calling remains one of the best tools for the job.

That’s why we recently released a downloadable eBook that contains sample call scripts for finding and qualifying potential MSP customers. Each script is tailored for a specific buyer persona and includes a few helpful notes and comments.

The resource is available for download here. The rest of this blog post provides added insights to help you fine-tune your cold call pitch.

Who Makes Managed IT Purchases?

IDC reports that non-IT line of business (LOB) buyers now account for around half of technology spending. These are purchases made without the involvement or knowledge of an organization’s IT department.

Even when IT does get involved, LOB managers still hold a huge sway in the tech purchase process. TechTarget estimates that nearly 30% of buying decisions made by an organization’s IT leadership depend on inputs from non-IT staff.

This makes it clear that selling MSP solutions now needs to move past solely targeting IT decision makers. This underscores a growing challenge for MSP vendors that rely on reaching buying consensus with multiple stakeholders to close deals.

Not only do LOB managers’ priorities and pain points differ from those of IT decision makers, but these two buying groups often disagree about key items on the IT buying checklist.

What’s also important is that these divergences have a huge impact on how MSP buyers start their purchase journey. This means that connecting and building relationships with stakeholders require messaging that takes these gaps into account, even in the initial stages of the buying process.

Targeted Cold Calls to Key MSP Buyer Personas

Targeted cold calls make up a vital layer of touch points for proactively reaching out and engaging potential MSP customers.

Cold calling works well for top-of-funnel outreach activities since it enables one-on-one conversations that prepare prospects for the next stages in the sales cycle.

For complex-sale products like managed IT solutions, cold calls help move contacts from initial awareness to active leads.

With the MSP prospect pool growing to include more and more non-IT decision makers, your cold call messaging strategy also needs to capture this new audience.

One way to refine your outreach message is to segment potential stakeholders based on buyer personas and then tweaking your cold call pitch accordingly.

In most technology purchases like managed IT solutions, key decision makers consist of four buyer personas (although the number can certainly increase, depending on the complexity of your sales cycle):

  • End User:  These are typically non-IT LOB managers of departments and business areas that stand to benefit the most from your offer.
  • Influencer:  These are mid- to senior-level decision makers that drive purchase decisions.
  • Technical Buyer:  These are IT-focused specialists that can block a purchase if it doesn’t meet their requirements.
  • Economic Buyer:  These decision makers oversee the budget and give the final go-ahead for a purchase.

End User

In MSP sales, the end user buyer persona consists of non-IT LOB decision makers that oversee specific functional business areas that directly benefit from your solution.

End users have the most to gain from your offer. That’s why they tend to be your biggest advocates in your target accounts. That is, if you can find a way to build a relationship with them early on in the sales process.

LOB decision makers care about business outcomes rather than product specifics. If a product solves a real problem, the results matter more to them than the underlying details.

According to professional services automation provider Promys, the decision-making process that LOB managers follow typically includes:

  • Decide if there’s a specific problem
  • Determine if the problem is worth devoting resources to
  • Identify possible ways of solving the problem
  • Pick out the “best” way
  • Look up vendors that provide the “best” solution
  • Choose the “best” vendor

Influencer

Even though buying decisions have now become more distributed, the process is still significantly driven by stakeholders that span different business areas and functions.

These decision makers have a huge influence on the buying process and help move the deal forward. That’s why they’re typically labeled as “influencers.” They commonly consist of mid- to senior-level managers that directly handle your target LOB prospects.

Influencers look for strategic impact of MSP solutions instead of operational or technical details. They’re more into seeing how your offer fits their big-picture goals of growth, profitability, competitiveness, industry trends, disruption, etc.

That’s why your cold call messaging strategy needs to achieve the below three key points. These ensure that your pitch will be able to capture influencers’ attention and obtain the response you want:

  • What does your offer bring to the organization?
  • How can you earn your prospects’ trust?
  • What line of fresh thinking can you offer?

Technical Buyer

The rise of the LOB buyer hasn’t made the IT department irrelevant in MSP purchases. The risks and limitations associated with shadow IT (such as interoperability, security, resilience, etc.) still support the case for IT’s close involvement.

While technical buyers typically don’t have final authority over tech purchases, they do have the power to reject a potential managed IT proposal. The goal when reaching out to technical buyers is to make sure they don’t shake their head sideways at your offer.

When crafting a cold call pitch aimed at technical buyers, it’s important to keep the following points from Lean B2B in mind:

  • They have in-depth and specialized expertise in your field.
  • Their main concern is to verify whether your solution really does what you claim it does.
  • They focus on the measurable and quantifiable items of your offer.
  • They look for details on usage, testing, deployment, and maintenance.

Economic Buyer

The persona that has the final say in MSP purchases is the economic buyer. In fact, most marketing experts consider economic buyers as the “ultimate decision maker” because even if everyone else says yes, it’s the economic buyer’s approval that determines whether a purchase happens or not.

Economic buyers can be a single person or a committee that directly controls budget and spending. The larger the deal size, the more senior the economic buyers will be involved. Smaller purchases commonly require only the approval of managers lower in the org chart, while deals with six-figure price tags can involve a board- or C-level evaluation committee.

The key to winning economic buyers over is to deeply understand the things that tend to make them say yes:

  • Finding the best-fit managed IT vendor for their organization
  • Ensuring long-term stability of both the MSP provider and the working partnership
  • Knowing the vendor’s approach to risk mitigation
  • Verifying different proof points about a vendor’s ability to deliver
  • Being able to objectively weigh costs against benefits

 

Conclusion:

Now more than ever, cold calls help MSP vendors reach and connect with the different decision makers involved in the purchase process. But this requires refining your MSP pitch to make it more relevant to what each decision maker actually cares about.

To see how to put this strategy into action, check out our latest collection of cold calling scripts for various MSP buyer personas.

Turn cold MSP leads into sales meetings. Get your free sample scripts now.

Download your Sample Cold Calling Scripts for Key Buyer Personas in Managed IT eBook

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

 

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Localized Digital Lead Generation: Strategies to Attract B2B Customers

Localized Digital Lead Generation: Strategies to Attract B2B Customers

Localized Digital Lead Generation: Strategies to Attract B2B Customers

Top brands with localized digital lead generation campaigns are edged over others who don’t. There is a lot of power in using local digital marketing strategies such as that deliver good results to businesses. Here are a few they suggest:

 

Local Content Marketing

Create engaging contents that talk about things that people would like to know. Answer their questions. Utilize corporate blogging to get your message to your target audience, and spare a few dollars ($5-$50) for promoted posts on Facebook to fuel a little social media seeding.

 

Partner with Local Influencers

Partnering with huge name influencers will not guarantee effectiveness and may cost quite expensive, so tap local niche influencers in your place (state or city). Also, connect with local bloggers in your area and see who has the best interest in industries such as yours. This will introduce your business to new and relevant market in your area.

 

Social Media Advertising

Almost everyone in the planet is on social media, so grab the opportunity of being seen and heard by the public, but most especially by the people in your circle who could possibly voluntarily share your message to their network of friends and colleagues. Social ads can help drive awareness for your brand which may affect website traffic and result to lead conversions.

 

Engage with Local Search Ads

Set up local search ads in Google to be listed at the top results when users search for information relevant to your business. This function will include a click-to-call link that will enable users to directly contact your business. Paid search ads operate on a CPC (cost-per-click) basis which means you pay only on the clicks your ads receive.

 

Mobile

Capture mobile users by capitalizing on mobile traffic. This should be a top priority in your lead generation campaign, but in order to get your desired results, you need to create a website that is at par with today’s technology designs.

 

Think global, act local

Coca-cola is an expert at this strategy, and they suggest:

  • Humanize the global brand with a vision and mission that inspires (and translates in) local markets
  • Reorganize for global-local alignment and relationship -building
  • Shorten the feedback loop between local and global
  • Streamline content access and guidelines
  • Focus on driving adoption of global systems and processes

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

Exceed your growth and revenue targets.




Grab a copy of our FREE EBOOKBy the Numbers: Marketing Stats that Drive Top B2B Industries in 2019! Get an in-depth look at marketing trends in nine (9) key B2B industries.

Get your FREE ebook

Lead Generation Campaign KPIs You Should Be Watching
8 Winning Lead Generation Ideas That Will Help You Crush Q1
5 Examples of Brilliant Personalisation from your Favourite Brands
Winning High-Value Accounts with Multi-Channel ABM

Winning High-Value Accounts with Multi-Channel ABM

 

Video transcript:

Andrew heads sales at a B2B tech firm.

His team leverages multi-channel ABM (Account-based marketing).

With this approach, Andrew’s ABM program is on a winning streak…

  • Targeted 6.3x more tier 1 accounts
  • Booked 17x more meetings
  • Grew pipeline value by 8x

How?

By connecting with the right stakeholders at the right time with the right touch

 

Step 1: Identify

Andrew’s team picked their most promising accounts and mapped org charts for each.

Step 2: Expand

They then researched each contact to build detailed profiles.

Step 3: Engage

The team then reached out to contacts via different marketing channels and personalized messaging.

Step 4: Convert

They turned contacts into opportunities using a cadence of touches.

 

In short, multi-channel ABM sets the stage and opens doors for Andrew.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

Exceed your growth and revenue targets.




Grab a copy of our FREE EBOOKBy the Numbers: Marketing Stats that Drive Top B2B Industries in 2019! Get an in-depth look at marketing trends in nine (9) key B2B industries.

Get your FREE ebook

Lead Generation Campaign KPIs You Should Be Watching
8 Winning Lead Generation Ideas That Will Help You Crush Q1
5 Examples of Brilliant Personalisation from your Favourite Brands
Gamification in B2B Marketing How to Generate Sales Leads with Fun

Gamification in B2B Marketing: How to Generate Sales Leads with Fun

Gamification in B2B Marketing How to Generate Sales Leads with Fun

Gamification is proven effective in B2C with the likes of Nike and Starbucks onboard this marketing strategy. The question is: can B2B marketers utilize gamification as a lead generation strategy to engage prospects and leads? Today, we show you how.

 

Gamification Defined

From the start of civilizations, gaming rules tap into the competitive nature of humans and the desire to win. Gamification makes use of psychology to harness the power of games for profitability. Rewards, challenges, earning points, and incentives are some of the techniques behind gamification that make it a practical and effective marketing strategy, even in B2B.

 

Gamification for B2B Marketers

In an increasingly mobile world, B2B marketers can’t ignore gamification as a marketing strategy to reach other businesses. A Wrike survey revealed 66% of B2B buyers use specialized mobile apps related to work.

B2B companies in various industries have launched mobile apps and reaped the benefits of gamification. Digital advertising agency inTacto created an online game that generated traffic at the start of the year. The digital agency included sharing options, links to their site, and chances to win merchandise.

Workplace, a workforce management software developer encouraged potential clients to sign up for a trial service with The Game. The app was a gamified version of their service that made it fun for consumers to engage in and share with others.

 

Why Gamification Campaigns Succeed

Gamification is more than implementing gaming techniques in marketing. A successful campaign offers value, skills, and improvement. It is a compelling tool to challenge, track, measure, motivate, and reward people. Businesses can utilize gamification both to target their consumers and make the workplace more engaging for employees.

 

Key Points in B2B Gamification

The content and elements of your campaign should be interesting to your target personas.

Offer rewards and incentives to all who participate in the challenge. For example, you can offer reward points, trial service or an eBook.

Enable share options. Boost brand awareness and engagement by adding a social share button for your multi-channel campaign.

 

How to Add Gamification to Your B2B Marketing Strategy

The gamification marketing is valued at billions and predicted to grow to $12 billion by 2021. Consumers perceive companies that employ gamification strategies as forward-thinking.

This innovative tool can promote any product or service and deploy at any stage of consumer interaction. Here are practical tips to use gamification in your business:

Tailor-fit your strategy to your marketing goals

Determine success metrics and desired outcome from your campaign. Ensure you have realistic and measurable goals in place. An analytics tool can determine when you achieve your goal.

Know Your Audience

Know what type of game appeals to your target personas. Test several game types to find out when consumers are most likely to be receptive and convert.

Likewise, consider designing your campaign to suit the age of your target personas. As seniors exit industries, it is critical to address the desires of the millennial audience. A URL shortener such as Bitly and Goo.gl is a great way to get insight into the topics and keywords your audience finds interesting.

The more you dig deeper into consumer problems, the better your campaign. Aim to deliver a consumer-centric app that offers solutions to meet a pressing consumer problem to a specific audience.

Test the Waters

If you feel you are not ready to go full-force with a gaming app, it’s best to test the waters first. Run little challenges that reward consumers and see how your target audience responds.

Establish Incentives

It should be clear to your audience what they will get in turn for participating in the challenge. It could be a special offer, exclusive content, or a product sample.

Go for User-friendly

Don’t make it difficult to navigate through the game or challenge. Make it easy for your audience to join without asking them to commit too much right away. If it is complicated, people will abandon the game.

Testing sites like UserFeel and Peek can help you determine games that hold excitement and optimal level of difficulties for the best user experience.

Make it Fun

Game developers learned to make menial tasks sound exciting. Take for example FarmVille, a game about planting crops or Diner Dash, a waitressing game.

The more boring you think consumers perceive your business, the more vital is gamification. Fun elements make your strategy look less like advertising and more experience-centered.

Finance company Commonwealth utilized gamification in their website and mobile app SavingsQuest. Through this platform, the company leverages challenges and badges to encourage users to reach financial goals.

Set Deadlines

Create a timeline from developing to launching your gamification campaign. Set limits within your budget and use analytics tools and key metrics to determine its efficiency. Consider working with a gamification developer to stay on budget and schedule with the campaign efficiently.

 

Final Thoughts

From startups like Foursquare to established companies like Nike, gamification is moving forward in mainstream marketing. Tap into powerful human emotions in winning and losing improve customer experience, loyalty, engagement, and retention. Gamification that works centers at the needs of a specific audience and wraps solutions in creative and entertaining ways.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

Exceed your growth and revenue targets.




Grab a copy of our FREE EBOOKBy the Numbers: Marketing Stats that Drive Top B2B Industries in 2019! Get an in-depth look at marketing trends in nine (9) key B2B industries.

Get your FREE ebook

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ABM-Telemarketing-Scripts-for-Cold-Calling-Key-Software-Personas-BG

[Free Download] ABM Telemarketing Scripts for Cold Calling Key Software Personas

ABM-Telemarketing-Scripts-for-Cold-Calling-Key-Software-Personas-BG

If there’s one channel that checks all the boxes in ABM outreach, it’s targeted phone calls. Outbound touches drive ABM results in five crucial areas:

  1. Gathering insights that help tailor your approach
  2. Building and growing meaningful relationships with each stakeholder
  3. Delivering relevant content and messaging to the right decision maker at the right time
  4. Providing a consistent and coherent brand experience across the different stages of the sales funnel
  5. Achieving true marketing and sales alignment

Targeted telemarketing helps you achieve all these and more, but it can be a little challenging to translate these into clear actions and actual messaging strategies.

That’s why the Callbox team recently put together a free downloadable resource that includes sample buyer profiles and telemarketing scripts tailored for ABM programs in the IT/software space.

We want this resource to serve as a practical guide and template for everyone looking to use the power of targeted phone calls in ABM. With this downloadable content, you’ll be able to integrate telemarketing into your ABM program in ways that impact results.

Here’s a quick preview.

 

Buyer Persona Templates

A buyer persona represents a specific stakeholder’s characteristics. It summarizes the demographic, professional, firmographic, and psychographic qualities related to a decision maker.

Buyer personas help you segment and personalize your messaging strategy according to the needs and preferences of each stakeholder. That’s why creating reliable buyer personas is critical to the success of your ABM outreach efforts.

This downloadable PDF includes sample buyer persona templates that outline the following characteristics:

  • Job Title/Professional Info
  • Demographics
  • Goals and Pain Points
  • Preferred Resources

We provide a filled-out buyer profile template for each of the four key buyer personas typically involved in software purchases:

  • Champion (your primary advocates in the target account)
  • Influencer (stakeholders with the authority and expertise to sway buying decisions)
  • Ratifier (decision makers with highly-specific concerns about a solution)
  • Economic Buyer (stakeholders who control the budget)

 

Targeted and Personalized Cold Call Scripts

One-on-one phone calls with stakeholders form an important component of an ABM outreach strategy. Phone calls work well at nurturing prospects that are in the middle-of-the-funnel (MOFU) stages as well as converting stakeholders during the bottom-of-the-funnel (BOFU) phases.

But live calls are also very effective at connecting with potential prospects during the top-of-funnel stages. That’s because, when combined with other outbound channels like email, targeted calls can help you scale attracting and qualifying stakeholders early in the sales process.

For the downloadable resource, we compiled a complete cold calling script tailored for each of the above-mentioned software buyer personas. Each script covers all the key areas of compelling sales conversations:

  • Personalized introduction
  • Rapport-building tactics
  • Creating curiosity and highlighting pain points
  • Probing questions
  • Wrapping up

This proven formula for targeted sales conversations works well at engaging different stakeholders in an ABM setting. We provide these actual scripts to serve as your guide or reference when writing your own.

 

Conclusion

Outbound calls help drive results for ABM programs. Our downloadable buyer persona templates and call scripts will help you make the most of this crucial ABM channel. Get your copy today.

 

Download your ABM call scripts + persona templates

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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How-can-Software-Companies-Get-Meetings-with-the-Right-Prospects

How can Software Companies Get Meetings with the Right Prospects?

How-can-Software-Companies-Get-Meetings-with-the-Right-Prospects

Sometimes being a software vendor can get difficult – trust us, we get it. However, just with anything that is difficult, there’s always a quick workaround.

When trying to set appointments, be conscious of how you formulate your statements so as to make a good impression. Turning off your prospect is the last thing you would want to do.

Here are some helpful tips used by marketers and some software vendors alike to land an appointment with the right buyers:

 

Do your research well

Nothing will guarantee you better results than doing your homework properly right from the beginning. Study your targets and get to know their schedule such as when they are busiest during the day, when is a good time to make a phone call and how to get their attention. You also want to make sure that you get their positions in the company right. Doing so gives them the impression that you are interested enough to review their profiles.

 

Be seriously prepared when you make a phone call in order to set an appointment.

1. Get your target clients to lower their guards.

Be casual yet professional when you start the conversation and use this formula: introduce yourself + acknowledge that they are busy. For instance, say something like, “Hi, my name is Chris Simmons from 123 Solutions. Am I correct in saying you must be working on something now?”

Commonly, the default response would be to deny that they are busy and can spare a few minutes to take your call.

2. Let the person on the other end of the line know your purpose for calling.

Say something like this, “The reason why I am calling is I would like to get 20-30 minutes of your time to discuss how we can help improve your employee productivity by at least 25%.” This kind of statement does not only get the target’s attention, but it also gives him or her a clear picture of what you can offer.

3. End with a strategic question that will help you achieve your objective

Try asking something like this, ”Would tomorrow at 10am or Friday 3pm be perfect to call you again?” This type of question gives the person on the other end of the line 2 alternatives to immediately choose from.

 

Attempt to reach your target during their “off” hours

The type of business leaders you want to reach are those who are influential enough not to be required to punch in and out daily. You can schedule an email to be sent early in the morning, make a sales call during their lunch break or after office hours. Usually, most marketers get good responses when they send out emails between 4am to 5am. This strategy gives you an edge as you get the recipient’s attention as he starts his day after a good rest the night before.

 

Use referrals to your advantage.

When you are referred by someone, it simply means that the person who is asking as mediator can either vouch for your integrity as a business operator or simply know someone who has a great need for your software. Additionally, when people refer someone it generally implies that there is a certain degree of trust in play. Referrals place you in an advantageous position over your competitors.

 

Do not sell your product or service right away.

When you approach someone for a potential appointment, do not tell what you’re selling immediately. Instead, present on the benefits that can be had from your software. You can say something like, “We can help you streamline your operations and improve production by at least 20%. Would you be available to meet this Friday to discuss this further?”

In your target’s mind, there is already an end result in sight. All the target has to do is say yes to meeting you on the agreed date.

 

Pursue your marketing leads.

Setting an appointment with the right prospects does not have to be an agonizing experience for you. You need not look too far at the same time. Consider the business operators that are already familiar with your brand, those who have sent inquiries in the past, checked out your website, downloaded materials from your site, or attended one of your events in the past.

It helps greatly when you pay attention to the people who are already in your circle. Keep them closer by engaging them one more time. Since they are already familiar with your brand, it becomes a lot easier to set an appointment.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

Exceed your growth and revenue targets.




Grab a copy of our FREE EBOOKBy the Numbers: Marketing Stats that Drive Top B2B Industries in 2019! Get an in-depth look at marketing trends in nine (9) key B2B industries.

Get your FREE ebook

5 Marketing Trends Australian Businesses Should Focus On in 2020
5 Reasons Why Prospects Choose Your Competition (Featured Image)
How to Attract Clients That Love You in Australia