9 sales tactics for different B2B buyers roles

9 Sales Tactics for Different B2B Buyer Roles

In B2B businesses like manufacturing and distribution, understanding the client journey as well as the journey of your internal team, is essential. One of the most prevalent personalities in the path of digital commerce is the buyer. His main responsibility is to make the purchases that have been assigned to him or for which he is accountable. It is common for businesses to have multiple buyers, each of whom is in charge of a particular set of products.

The buyer may be constantly buying, but they are not constantly shopping. He frequently makes decisions on behalf of others and only purchases items that the researcher instructs him to.

We are all well aware that there are multiple types of buyer roles and each one of them requires a specific approach. Not all of them give into a cookie-cutter tactic. So, in this blog, we are going to talk about the different types of buyer roles you are most likely to come across and what tactic(s) you should be using for each of them. 

Decision-Makers

“The one who ultimately decides whether or not to buy.”

The likelihood that you will close the transaction increases as you get closer to speaking with the decision-maker.

Tactic: If you can’t immediately get in touch with a decision-maker, champions, influencers, and, in some situations, end users, can also assist you in advancing the sale. But ultimately, the decision-maker will remain involved. It just depends on whether you’re speaking to them personally or your advocate is doing it for you.

Influencer

Influencer

“Someone with sway over the other committee members.”

An ambassador might not be as fired up about the sale and may not even accept any personal responsibility for making it happen. However, they have some sway over the buying team.

Tactic: Influencers are frequently the users who will use your item on a daily basis. Influencers will be far more operationally and detail-oriented. The bolts and nuts will pique their curiosity. The relationship between the Influencer and the Buyer as well as the vendor they are currently working with must be understood.

You can win the Influencer over if you know how the performance—or lack thereof—affects the Influencer’s capacity to carry out his or her duties.

Related: Outback Attack! Introducing Australia’s Top Ten B2B Influencers

Executive Sponsor

“A member of the executive group who doesn’t make decisions but acts as a promoter.”

Executive sponsors may be useful in starting a discussion, but they also may serve as a barrier.

Tactic: Create a strategy to win over other decision-makers and advocates at their organization if they are your entry point into the company. Executive sponsorship alone does not ensure a sale will be complete or that your service or product will be embraced after the sale.

Blocker

Blocker

“A person with the power to halt the progress of the sales process.”

Depending on the product or services and your personas, blockers may have various functions within a firm.

Tactic: If you’re trying to sell technology, the person responsible for the company’s tech stack, for instance, may be a roadblock if they don’t think your tool will integrate well with the tools they already use.

Blockers can be challenging to deal with, so being prepared is essential to getting past them. As early as possible in the sales process, you should try to determine whether you’ll be dealing with blockers, and you should also try to find out from your points of contact why they could be opposed to the sale or resistive to any changes in your services or products.

Knowing that can assist you in gathering the data required to go over their concerns and prevent roadblocks from preventing your sale.

End-User

“The customer, regardless of whether they participated in the purchasing process or not, who really utilizes your product or service.”

End-users may be unnoticed as people because they do not have a lot of judicial power. A sales process, however, can be significantly impacted by a single end user’s ability to influence a large number of others.

Tactic: End users are crucial for software companies utilizing product-led growth because they are the ones who will promote the use of your solution.

There are situations when a customer has no direct experience with or knowledge of a company’s goods. The tiny business might only be able to sell a portion of the components used to build the finished item.

Small businesses must work hard to satisfy their customers so they continue to do business with them. The best way to do this is to provide excellent products and customer service. In order to continue providing end users with the items they require, small businesses should also stay current with technological advancements.

Overall Approach

Overall Approach

Depending on the service and company structure, every one of these roles might well be filled by a single person, a group of people, or even hundreds of people. With the information that is tailored to their preferences and demands while yet painting a comprehensively cogent image of the product, you must be able to persuade consumers in every buying center.

Both the B2B purchasing process and its outcomes are nonlinear. If they learn new information or see something they haven’t seen before, every individual in every buying process has the potential to influence the ultimate choice at any point. Quality information delivered in an understandable way is the only factor that encourages buying.

“Buyer enablement” refers to the process of giving buyers the knowledge they require to finish their essential purchasing duties. The greatest marketer for a B2B customer is therefore the one who will make the purchasing process simpler. It will be more likely that decision-makers for each buying process will choose to do business with you if you provide them with information that is actually useful.

Having a Thorough Understanding of Each Buyer Role

You need to have a thorough understanding of the buying centers and their functions for your customers if you want to flourish in this buying environment. Give customers a variety of information according to their purchasing requirements. They will put their trust in you if you help them accomplish their duties properly.

Related: From Executives to CxOs: How to Reach and Engage Different ABM Buyers

Always Offer Opportunities for Collaboration

Always Offer Opportunities for Collaboration

Many times, a company’s suppliers are receiving orders from many buyers at the same time. It happens frequently that customers buy particular things, yet each customer places a separate order. The buyer would like to be able to generate an ability to share purchase requests where his products are still under his name but he is trying to save money on handling and shipping by trying to place a shared order with other consumers in his organization, in order to expedite the purchasing process and enhance engagement with that organization.

Takeaway

Depending on what you offer and who you offer to, each of these jobs has a different set of duties and job titles.

You may determine what roles you generally see in the purchasing process and which people perform in those roles by reviewing previous data about your present clients and their sales process. The simplest method to determine the responsibilities you’ll face during any particular transaction, though, is to consult your contact person about the other parties participating in the purchasing process.

Understanding the possible buyer roles reduces uncertainty, aids in better planning your strategy, and streamlines the sales process. Quicker sales cycles and greater win rates follow from that.

man and woman drinking coffee

Working with a Lead Generation Specialist can Help you Expand to Australia

Any firm, regardless of the sector, is probably striving to expand its clientele. Even the most successful businesses occasionally struggle with how to enhance their sales strategies and experience quicker development. In order to get better outcomes, a lot of companies of all kinds are increasingly turning to expert assistance. And they’re employing a lead-generating specialist to achieve it. Especially as you are expanding your business into new territories in Australia, it’s only wise to partner with a lead generation specialist, specifically one that hails from the land down under as they know exactly what lead generation tactics are the best to use there. 

What does a Lead Generation Specialist Do?

Working with a Lead Generation Specialist can Help you Expand to Australia

A specialist who excels in assisting firms in attracting and qualifying more potential consumers is known as a lead generation expert.

Generally, they deal directly with B2B enterprises as members of a sales department. Additionally, they might be freelance or independent consultants who work for a subscription fee.

A lead generation expert may occasionally work with marketing teams to design strategies or online marketing for the firm in order to get better results.

Why You Should Partner with A Lead Generation Specialist

people talking

a lead generation professional aids in your transformation from a company that conducts intrusive cold calls to one that engages strangers in real interest in your company.

You could think of strategies like blogging, discounts, online content, job applications, or events when you consider how lead generation experts work their magic. All of these techniques assist lead generation professionals in identifying those who have replied or made an action that indicates they may be valuable leads.

Related: How to Launch a Lead Generation Campaign

They are Result-driven

When you hire a lead generation professional, you can be sure that they are just interested in one task: coming up with clever ways to generate profitable leads for your company.

Lead generation experts are not overwhelmed or distracted by other areas of sales. Your results, which come in the shape of excellent leads, are their only concern.

You don’t need to do Cold Calls as often

Research indicates that cold calls seldom ever result in results. That amounts to hours of lost time and an immeasurable sum of lost money. Instead, by finding you more genuine referrals and qualified prospects, engaging a lead generation professional will maximize the return on your marketing budget.

Expert Insights

people working

Too many internal marketing teams demand that each member be a master of all trades. The expectation that one marketing person will be proficient in all areas, including writing, statistics, marketing, lead generation, strategy, engine optimization, content proofreading, site design, and more, is essentially unrealistic.

Rather, by appointing a professional lead generation specialist, companies may have a full-time employee who is committed to finding you great leads and converting interactions with your company into recommendations. They provide professional value while assisting your marketing staff.

The Takeaway

Experts in lead generation are crucial for every firm, whether it operates online or off. This is because lead generation is really the only reason individuals engage in marketing in the first place: advertise, generate leads, and close sales. Working with a specialist will not only be a great help to you but it will also teach you a great deal of insight into any other expansion ventures you would want to embark on in the future.

Expanding your EU Business to AU: All you need to know

Expanding Your EU business to AU: All you need to know

It’s safe to assume that businesses and organizations from all over the world frequently choose Australia as a location for investment and company growth.

Australia promotes international investment, acknowledges the advantages of employment, and embraces new technologies, all of which strengthen our economy. A growing number of multinational corporations from a variety of industries have established their headquarters here.

Our robust economy, stable political climate, well-regulated business environment, cutting-edge available relationships, and a trained and multilingual population have drawn the majority of investors, making Australia an outstanding location for foreign investment.

Callbox aims to support you in growing your business, whether you are prepared to launch a venture in Australia and searching for a team to help, or you are only beginning to research Australia as a potential investment area.

How much Capital do You Need to Invest

growing money tree

You must make sure that your investors have enough money to fund an Australian firm before expanding into Australia. It’s critical that your financial underpinnings be in order since after you go to the industry, additional issues may arise that you hadn’t anticipated. Additionally, because underlying tax effects result from choosing the best kind of finance, such as debt or equity, is crucial.

In order for the interest paid charged by your Australian corporation to be tax-deductible, it must be commercial if it receives funds from the company or investors. Additionally, any stock must be accurately disclosed in domestic Australian accounts and reflect the parent company’s handling of it.

Understand Your Audience

Marketing professionals can quickly and successfully create plans to offer goods and services to the proper target market by having a thorough grasp of their customer personas.

agent on the phone

Understanding what your consumers truly need, how they look for solutions such as yours, and how they decide whether or not to purchase from you is made easier with the aid of your buyer’s persona.

Utilizing your buyers’ identity will provide you with a competitive advantage. Here are some tips on how to properly comprehend your future customer.

  • Try to comprehend what prompts your customer to look for a different alternative.
  • Learn what your customers require or desire from your solution.
  • Understand what can cause your customer to reconsider your solution.
  • When picking a solution, understand what matters most to your customer.
  • How does your buyer choose between options and who else is engaged in the decision-making process?

Better information and correct alignment between your sales, sales, and customer care departments will result in more satisfied customers and profitable development for your company.

Direct Engagement

Prioritize one-on-one interaction with customers. by utilizing online forums, live chats, and support desks. These concepts and tools on your website are used by customer care agents to guarantee accurate and efficient handling of inquiries.

Related: 6 Ideas to Engage and Convince Indecisive Prospects

Effective Content Marketing Tactics

Man with giant chess piece

The following stage is to choose which content marketing approach will be effective to connect with your buyer once you have thoroughly understood them.

Simply said, your primary consumer and company needs are outlined in your content marketing plan. And it outlines how you intend to address issues utilizing the material.

It’s important to communicate your business’s goals, risks, and motivations for using content marketing in an innovative way. As you determine what would work best for your firm, the results of this approach may enable you to gain executive approval for your plan.

Your content models and personas should include information about the target populations for those you will develop content, as well as information on their requirements and preferred types of content. Plan the information you can give to help them along their buyer’s journey so they may get closer to their objectives.

Related: How To Sell Niche B2B Products with Content Marketing

Appointment Setting

Prospecting, setting an appointment, and getting a deal are the main processes of a B2B lead-generating campaign. Despite the importance of each component, only a small percentage of prospects would proceed to the purchase step without an appointment. Appointment setters are the people who gather, develop, and qualify leads, notwithstanding the importance of each stage. You may close more transactions and expand your business if you handle B2B appointment scheduling.

Related: 5 Benefits of B2B Appointment Setting

Make Use of both Inbound and Outbound Marketing

computer and apps

Compared to inbound marketing, outbound marketing is much more successful. But applying both strategies will benefit your business in the long run since they will assist you to generate leads.

On the inbound side, send tailored emails to your prospects and participate in online forums by routinely uploading educational information. Use online tools to efficiently address issues that typical clients have as well. You may create more high-quality leads by carrying out these and helping to develop healthy relationships with consumers.

Get Involved in Events and Community

Attending and actively participating in conventions and other conferences and exhibitions may significantly increase the exposure and reputation of your company.

When you go to national or international conferences, you may be sure to meet a lot of people that suit your ideal client profile. Additionally, participating in events—possibly by sponsoring one—increases the exposure of your company.

The Takeaway

woman writing at desk

Since you must consider not just your tactics but also your abilities and cultural differences, expanding to Australia, particularly from afar, may first appear fairly scary. The most crucial thing is that you are aware of how to correctly build up your lead generation techniques at the same time, even if all of them are undoubtedly vital factors in whether or not your growth succeeds. As you extend your business to Australia, we hope that this advice will be helpful. Despite appearing straightforward, they repeatedly demonstrate their effectiveness.

How-to-Launch-a-Lead-Generation-Campaign

How to Launch a Lead Generation Campaign

Before launching any lead generation campaign, make sure all involved teams are on board and on the same page. The goals should be clearly defined and applicable to the different parties. The strategies should be in place to effectively be geared toward this similar goal.

To start off, the campaign flow should be outlined carefully. Where does the process start and how will it end? How will you define its success or failure?

Correlate the promotional material, collateral to be used with the goals

If the goal is to increase leads online, then the promotional material will be correlated to this goal. Most if not all efforts will then be concentrated online. You can start with SEO (to enhance sign ups via the website), email campaigns, online linking campaigns and even search engine marketing if you’ve got enough money to play with.

Identify different response mechanisms

How do you want people to respond to your business lead generation campaigns? Will there be a hotline number or do you want to course all campaign responses through your website or maybe a particular email address? These should be outlined carefully so your teams will be well-prepared to entertain in-coming prospects and follow through on possible sales. Having more response channels will be to your advantage, although tracking may become a challenge. Liaise with the different departments involved in making it work – those that will receive the clients by phone, email and website should align with the same spiel, the same offer.

Define the marketing message in line with the goal

Position the goal of your messages in the collateral in such a way that it will not be drowned by other content. Make this the focus of the entire piece. This should be the same for all pieces and for all sales lead generation campaigns if you’re doing multiple campaigns at the same time. Also ensure that everyone involved knows the marketing message – dissemination is key.

Ensure that the user makes the most of your campaign

For the lead generation services campaign to be effective, the user has to enjoy the experience. The campaign should be targeted enough to be appreciated by the right market. The flow of the campaign from ad to landing experience to response acceptance should be smooth and directed towards the goal. This will give your campaign a viral effect. People who appreciate how you’ve marketed your product will talk about it and spread the word. This is priceless marketing. And if you can get a reliable lead generation services provider who will take care of leads for you, you will really reap the rewards.

Once these steps are properly outlined, the campaign should be able to push through without a hitch. These are macro perspectives of any sales lead generation campaign and not designed to sweat the small stuff. But once these are in place, the details will fit perfectly like pieces in a puzzle.

Long-term Lead Generation Outsourcing Creates Results

Introduction

Every company wants to grow and generate more revenue, but in order to expand into new markets, corporations need to be able to generate leads, which can turn into new clients. Regardless of a company’s size, culture, or age, every business can benefit from having a lead generation system in place to streamline the process of securing new clients. 

The process of lead generation helps companies find prospects with an interest in the product or service that they are offering. From there, the company can “follow the lead” and attract interested prospects to the business through different marketing channels. Building a seamless lead generation system creates a seamless pipeline to closing deals. 

However, for some companies, deciding on a marketing channel, strategy, and lead pipeline can be daunting and expensive. Not to mention time-consuming. Lead generation takes time, and most campaigns do not see results for several months, whether local or outsourced. So when time is short and lead generation is in high demand, the solution to this problem is to outsource lead generation.

The Benefits of Outsourcing

Outsourcing lead generation provides several advantages. Anyone who has followed a lead all the way to closing knows that the process can be time-consuming. So is the lead generation process, and so when it comes to long-term lead generation, it is important to stick with the plan. Results may not come immediately, but once the ball gets rolling, your company will see a steady flow of new leads entering the funnel. Consistency breeds results. For companies that do not have the time to dedicate to this process, outsourcing provides a group of professionals whose entire job is to focus on lead generation and long-term success.

Divide and Conquer

Standing out in the global market is harder now than ever before due to the oversaturation of various sectors by competitors, many of whom are trying to steal your clients. Lead generation is important, but so is protecting the clients you already have. Rather than focusing time and money on building a pipeline and securing new clients, outsourcing the lead generation process can allow your company to dedicate more time to your existing customers.

Building the infrastructure of a new department dedicated to lead generation can be costly, especially on the front end, and it takes time to build the experience to reliably generate leads. By outsourcing, you immediately tap into a network of experienced professionals, whose sole purpose is to handle responsibilities such as lead generation. You do not have to spend money on new hiring, new technology, or training if you work with a company that already has experienced individuals. These outsourced lead generation companies have already taken the time to identify useful tools and experiment with which lead generation strategies are effective, so your company does not have to waste any time testing scripts or strategies. You can use the sales strategies that have already been developed by your outsourced teams, meaning that you can get started on finding those leads right away.

Outsourcing lead generation also connects you with technology and experts in that technology. In order to close deals, your sales reps need software to track their leads and organize the feedback they receive. With an outsourced sales team, these tools and software come built into the model. Additionally, lead generation companies have experts in multiple lead generation avenues, such as email outreach, content creation, SEO management, phone, etc.

These experts can not only provide scripts but give feedback that demonstrates how your outreach campaign is going, studying the trends over time. If appointments are going poorly, your team can update the script to refine the qualifying questions and check the database of prospects to ensure the correct ones are being targeted. A good partner will work with you over time to make sure that your campaign is successful over time, not just in the immediate future. 

Return on Investment

In the short term, outsourced lead generation helps streamline the sales process by getting your salespeople in touch with the prospects that matter. Rather than wasting countless hours cold calling and nurturing leads, your salespeople can focus on closing deals with the leads that have the intent to buy. Lead generation agencies focus on prospects that fit your ideal customer profile as well as individuals that are interested in your services. By funneling these prospects to your in-house sales team, your lead generation partners help ensure that your team is not wasting time on cold leads.

Additionally, if your outsourced lead generation company also does lead management, they can schedule appointments for you and continue to nurture the leads that you do not have time to address. While your salespeople are closing deals, your outsourced lead generation team can continue warming up those cold leads until they are ready to buy. This leads to a high return on investment because your salespeople are only getting the most qualified leads and can focus all their efforts on a higher probability of sale.

Your lead generation team will ensure that any prospects coming your way are the right fit and worth pursuing. Not all leads will have an immediate turnover, but by being more selective in the lead generation process, you are able to focus on the leads that are more likely to create an opportunity for your company, whether it be now or months down the line.

However, partnering with a lead generation company is not an overnight fix to your problems. Outbound lead generation campaigns are more about the long-term results than the short-term. In the first few months, your major ROI comes in the form of your local teams having more time and energy to dedicate to existing clients. Your outbound lead generation will take time and the first few months require a lot of communication to make sure that your company and your partner’s team are on the same page. However, once an equilibrium is reached, this partnership will begin to generate a large volume of leads, which turn into sales.

It Takes Time

Ongoing outsourced lead generation campaigns can take time, but then so does any good lead generation campaign. Looking at the first few months of a campaign rarely shows exactly how successful it could be. Aim for at least six months; it may seem like a long time, but with a consistent flow of sales-ready leads, the wait is worth it. An average sale is going to take around three months, and after six months you will be able to identify a trend with your lead generation provider and fully analyze their results. Once the pipeline is set up, it will continue to deliver quality leads far into the future. Also, the time that it takes to get the pipeline going also gives your company plenty of time to set up internal support and maximize your lead conversion into sales.

What to Look for

Not every lead generation company is going to be a perfect fit for your business. Therefore, it is important to do research to see whether the company you are interested in hiring has experience in your industry and if it has similar values. You want to find a lead generation company that engages in consistent communication and is willing to shape its model to fit your desired mold. 

Also, consider the goals you have for your company on a global scale. Multinational and multilingual lead generation teams can help you expand your business beyond your current scope and touch on markets that you may not have even known existed. Outsourcing your lead generation to a multinational company will help your business go global. 

What Now?

If outsourced lead generation sounds like something you may be interested in, consider partnering with Callbox. Here at Callbox, we pride ourselves on being multinational. With offices in Australia, New Zealand, Asia Pacific, Hong Kong, the United Kingdom, Canada, Latin America, and the United States, we have an impressive global footprint.  Our lead generation touches markets around the world and over 35 million businesses. Callbox also has multilingual capabilities, with resources available in Portuguese, Vietnamese, Bahasa, Spanish, and other languages. We help our clients expand their markets through six lead generation avenues: voice, email, social, chat, website, and webinars. This multi-channeled marketing, powered by Pipeline and HubSpot, ensures that you always have a way to reach potential customers.

Forget the Product

Forget Your Product: How To Sell Your Product Without Talking About The Product

When it comes to selling, one of the most common anxieties that entrepreneurs have is being overly aggressive. Nobody wants to be mistaken for one of those pushy marketers.

Those who are more concerned with forcing their service or product down your neck than with determining what you require. Despite your protests, they keep pushing until you find a way to get out of the topic.

Nobody likes dealing with such an individual, as you are well aware. So you’re terrified about being that person when you’re selling. Let’s be honest. Selling is a difficult task. It’s quite difficult.

The best way to actually sell your product is by actually not really talking about your product – or at least, not yapping your prospects’ ears off about it. The challenge here is how to execute this. 

In today’s article, let’s dive into the productive ways you can sell your service/product without having to really talk about it. 

Say ‘No’ to Pressure

Say ‘No’ to Pressure

This is one of the most crucial suggestions on the list, but it’s also one of the most difficult. You’re attempting to establish a thriving company. You’ll need clients to accomplish this.

Not only that, but your business may become your principal source of revenue. As a result, it’s easy to feel pressed to persuade each prospect to purchase from you. You may make blunders as a result of the stress. It might cause you to hurry into your sales presentation instead of spending time getting to know your prospect.

However, it’s crucial to recognize that when you’re attempting to sell, this pressure might force you to become that aggressive salesperson. In the end, you will end up losing as a result of this. It necessitates a mental shift on your part. Instead of assuming that you have to finish this deal right now, realize that working your sales process until it’s time to close is more productive in the long run.

Focus on their pain points instead of your product

Focus on their pain points instead of your product

You’ve undoubtedly heard it before: your consumer is uninterested in your business, product, or service. They are just concerned about themselves. They are concerned with resolving their issues.

Another common error made by aggressive marketers is this.

They hurry into the pitch, oblivious to the prospect’s demands and problems. This communicates the idea that you just consider the prospect as a source of revenue. Then you ramble to go on about your product, oblivious to what your prospect truly requires.

This is another reason why it’s vital to take your time and speak with your prospects. Discover what their issues are and how you might help them.

This method takes a little longer, but it’s more successful in the long term.

The most essential thing to understand about these simple sales techniques is that they all work together to develop a strategy that benefits your prospect. That is exactly what this is about. It is not your goal to sell your goods or services. Your goal is to make life easy for your prospect.

Transformation > Your Product

Transformation > Your Product

Nobody is interested in coaching, web design, or consulting services. People are interested in what service may provide for them. Ask yourself, “Why should my ideal clientele care?” while developing marketing materials or promoting a service. The solution to these problems will most likely provide you with some direction on how to sell to your customers.

It’s all too easy to fall into the trap of focusing on what you’re offering rather than why you’re offering it. Make certain you don’t fall into this trap. Communicating about the transformation that customers may expect in your marketing material and providing client results and testimonials are two excellent strategies to guarantee you’re concentrating on the “why.”

Let Your Prospect Talk

Let Your Prospect Talk

There’s no chance you’ll come across as aggressive if you use this sales trick. Why? You’re not speaking because you’re not the one doing it. After all, it’s difficult to be assertive when your prospect is speaking, isn’t it?

It will be much simpler to pitch without being pushy if you let your customer do the talking. It also allows you to have a better understanding of your prospect, improving your chances of closing the deal. Asking outstanding questions is the greatest method to get your prospects to talk.

Conclusion

The most essential thing to understand about these simple sales techniques is that they all work together to develop a strategy that benefits your prospect. That is exactly what this is about. It is not your goal to sell your goods or services. Your goal is to make life easy for your prospect.

It will be difficult for you to become that overbearing, aggressive, hyper entrepreneur that no one likes if you follow these simple strategies to sell. In fact, it will make your prospects perceive you as someone who actually cares about their issues and requirements.

Remember that your sales interactions will be far more effective if you focus on selling solutions rather than items.

Hosting an event soon? Seize the ultimate key to triumph with our latest free ebook. Elevate your game, boost registrations, and skyrocket turnout effortlessly. Get your copy for free.

Why Enterprise and Scaling Tech Companies Need Outsourced Lead Gen

Why Enterprise and Scaling Tech Companies Need Outsourced Lead Gen

Lead generation is absolutely critical for rapidly expanding enterprise and tech companies that want to scale quickly.

An efficient way of doing it is through outsourced lead generation.

This article will look at how third-party managed lead generation can help elevate growth and take a company to the next level.

It’s Easier

It's Easier

Outsourcing lead generation is easy.

All they need to do is to speak with a lead generation provider, hammer out reasonable KPIs, and let the specialists run the job.

There’s no need to develop new systems, look for new people to hire, go through the foundational work of setting up a new department, and companies are spared from the endless hours of research that it takes to perfect their funnels.

The burden of trying to hunt down leads and nurture is placed on the third party while they get to focus on what they do best.

And, this takes us to the second point, which is…

Core Competencies and Specializations

Core Competencies and Specializations

Third-party lead generation agencies are focused on bringing in leads and nurturing them through their client’s pipelines. This makes them great at what they do because they specialize in doing them.

A tech company might have a great sales and marketing team, but they might not be equipped to handle a massive influx of leads, and that’s where our more specialized team can come in to assist them.

By leveraging another company’s specialization, a tech company can focus on developing better products, handling after-sales service, and refining its processes.

It helps them concentrate on their core competency and minimizes distractions.

This is why you’ll find a trend of companies outsourcing many of their business operations where they don’t have a core competency to other agencies that have been doing it for years.

You take advantage of that specialization and increase your efficiency through a third party.

Cheaper Costs

Cheaper Costs

One of the less apparent benefits of outsourced lead generation is the lower costs that it entails. When companies are first starting lead gen, there’s a lot of groundwork and infrastructure to be paid for.

When they outsource, it’s already packaged into the cost of the leads being generated.

Take, for example, the cost of specialized lead generation software and systems that can easily run into thousands of dollars. Instead of buying individual pieces, the tech company buys into the outsourcer’s systems leveraging the software they already have.

Hiring specialists is another factor; the cost to hire, train and maintain new staff members is not negligible. And the other indirect costs of expanding the team can also add to the running bill.

This makes it a viable alternative for smaller companies looking for rapid growth.

Quick Deployment

Quick Deployment

Shifts in the market require tech companies to act quickly on emerging trends. A small loss could mean another competitor is eating up market share, which is why quick deployment is another factor for companies to consider.

Regardless of the tech company has resources to hire new people, buy software, and establish infrastructure, that’s still not going to be enough if they’re pressed for time.

A good lead generation agency can set up campaigns within the month and get a company going with new leads immediately after.

SDRs and specialists are already trained, the infrastructure is already in place, and budding lead lists are just ripe for a tech company to pick from. 

It eliminates the need to wait.

Experience

Experience

Specialized lead generation agencies have experience in running tech campaigns.

This means that they’re already familiar with the landscape and know precisely how to set up and increase market share.

Another benefit to experience is damage control. The more experienced a lead generation agency is, the more likely it is that they’ve already gone through everything that can go wrong with a campaign. They can fix things quickly and provide answers when things go wrong with a campaign.

When picking a lead generation agency, companies should always favor those already running campaigns in their industry.

Flexibility

Flexibility

Companies can quickly deploy new campaigns, scale them larger, or even shut them down altogether with third parties.

Having a contract with a provider gives them much flexibility to do many things with their lead generation campaigns.

This flexibility is critical, especially for cash-strapped startups that want to have the option to cancel or increase spending on their lead generation. They don’t have to worry about recouping the fixed costs of investing in specialized infrastructure.

There are many benefits to outsourced lead generation, especially for companies chasing a more significant chunk of their market share. Leveraging another company’s specialization results in more efficient lead generation and allows them to be more effective in bringing in leads.

Promises Lead Generation Companies Make That You Should Avoid

Promises Lead Generation Companies Make That You Should Avoid

Companies make promises all the time.

Most of the time, they live up to what they say they’ll do, but there are some promises that you should avoid at all costs, especially if they’re from lead generation companies.

In this guide, we take a look at how to avoid bad lead generation companies when they start making promises that sound like…

“Guaranteed High-Quality Leads”

“Guaranteed High-Quality Leads”

There is no way to guarantee that all the leads you’re getting – even from the best lead generation companies – will all be high-quality.

First of all, there’s no way to quantify if a lead is “high-quality” because it’s dependent on the nature of your business and if the agency can service your specific industry.

If you pick an experienced lead generation agency that has examples of similar organizations that they’ve worked in the past, then you can get better leads, but there’s no guarantee.

Any experienced marketer will tell you even the best lead list will only translate to a fraction of those people being converted into sales, and that’s with the best systems in place.

Related: Effective Ways to Generate B2B Leads in Australia

“Using Our Secret Formula”

“Using Our Secret Formula”

If your lead generation agency uses proprietary software or has a special method of doing things then that’s great, they’re allowed to protect that.

However, if they attempt to mystify everything that they do, then that’s a sign for you to start looking for someone else.

Lead generation is complicated, but most of the steps that agencies do aren’t a secret. Your prospective lead generation agency should explain their process and tell you what to expect.

That’s just being professional.

For example, at Callbox, we make sure that our clients are briefed on what activities we’re conducting for them and we tell them exactly what our plans are.

You shouldn’t be led to believe they have a magical formula that does the work for you because of the time it’s just a marketing ploy to get you to pick them.

“We’ll Do Everything”

“We’ll Do Everything”

Some lead generation agencies handle most of the work, but they’re really expensive and they pick their clients thoroughly. Most lead generation agencies will provide you with what they do best – generate leads.

Here’s the thing.

You can’t count on your lead gen agency to do everything for you because they might not specialize in what you specialize in. Yes, they’ll bring in prospects, but can you really count on them to be an expert in your field answering specific questions about your business?

No, of course not.

Also, why would you want to assign everything to a third party? As much as there are great lead generation agencies out there, they shouldn’t be the ones handling everything.

Some agencies that claim to do it all for you might also charge you for every single thing that they do and they are also prone to mistakes, you don’t want that especially if you’re a startup.

“We Can Bring X Amount of Revenue”

“We Can Bring X Amount of Revenue”

No, they can’t.

The moment they tell you that you’ll be able to take that X amount of money, you already know that it’s too good to be true.

This is a guarantee that we dislike in the marketing industry because there are just too many factors that can botch up the promise.

The industry could tank, markets shift, economies are dynamic, or maybe the lead generation agency might have a bad week.

There are just too many points to consider.

“This is a Limited Time Offer”

“This is a Limited Time Offer”

If you’re in marketing, don’t fall for marketing.

A lot of companies will use FOMO to try and force you to act without making a conscious decision to analyze the product they’re offering.

During times like these, you should always take a step back and try to avoid FOMO.

Chances are that this deal will still be there after you decide if you ask nicely, FOMO shouldn’t be a reason that you choose to go with a lead generation agency.

Think about it, why use FOMO, if not to pump up their current sales volumes.

“We Guarantee X”

“We Guarantee X”

Once you read the word guarantee.

Always be skeptical when you see the word guarantee.

Unless it’s something concrete, just take it with a grain of salt.

Companies make a lot of promises that seem too good to be true, and the number of companies that can actually live up to them is just a few. The moment you see marketing messaging like this, take a moment to reconsider if you really want to go with their services.

Remember there are a lot of great marketing agencies out there that can help you bring growth to your lead generation. All you need to do is look for them.

Talk to one of our Callbox representatives today and see how we can help you out.

3 Ways Scaling Australian Businesses can Expand into APAC

Win at your home-court. 

If you are one of the scaling companies in Australia, you have to go and make waves and bring home the bacon. 

As a result of the global pandemic, many comparable markets may now be more accessible to Australian businesses looking to expand internationally, particularly in the Asia-Pacific (APAC). This is especially true for businesses with digital or tech-enabled business strategies, which are better positioned to operate across geographical boundaries and take advantage of the pandemic’s strong acceleration in digital adoption. 

Australian companies have the potential to gain an advantage over competitors that are still recovering. Western investors from Hong Kong and Singapore are increasingly looking for alternatives to Asia-conventional Pacific’s commercial hubs in the country because of its strengths as a regional business center. As a result, it is regarded as the region’s proving ground for new technologies and goods. 

Australia is open to investment and continues to be a preferred destination for first-time overseas expansion due to its ease of doing business and access to a stable economic climate. 

Australia has an edge because it is the APAC investor’s home market. Scaling businesses should know how to pull the strings and get forward, and here are three strategies to do it. 

Identify Your Market

Beginning Steps for International Expansion Strategy

Understanding which markets offer the highest growth potential is the beginning step for any international expansion strategy, especially if your company is based on the center of APAC business transactions

As a home-team market, you have the upperhand. With this, you have to focus on the basic market structure in your area (including the competitive landscape) and the associated potential profitability, rather than just focusing on headline revenue growth. Expect your competitors to be vicious and you should let your own market be taken over by foreign companies

It’s also crucial to look at markets in detail; typical growth and profitability patterns can hide potential in individual towns or segments.

Master Your Area

Master Your Area

Even in marketplaces that appear to have comparable dynamics or offer potential, local variation must be expected. 

As a company that has the local impact, you should ensure that your planning not only allows for, but embraces, possibilities to adapt to local conditions, demands, and consumer desires. 

This includes not exaggerating your abilities to turn around underperforming local assets or overcome obstacles in your own locality because your foreign competitors will take advantage to be patronized by your own market.

Take Care of Your Relative Advantage

Take Care of Your Relative Advantage

Businesses require a transferrable source of advantage to scale internationally and beat over the many competitors in the new market, including local firms who have a home-market advantage. 

As one of the companies that has the upper hand, you frequently make the mistake of blaming your success in your country based on a unique competency rather than local incumbency, specific conditions, or market structure. 

Before expanding internationally, your business must evaluate the genuine source and your comparative advantage and how well it will translate to a new market. 

Australian residents may still be domestically confined in the present days because of the pandemic, but Australian enterprises are not. With fresh eyes, an imaginative attitude, and hope, they should reexamine the prospects available abroad, especially in the APAC.

How to Capture High-quality Tech Leads in 2022

Attracting high-quality IT leads isn’t difficult.

The challenge is trying to create content that resonates with them and crafting proper buyer journeys that guide them through your lead nurturing funnels.

In this quick guide, we take a look at what it takes to bring in IT leads in 2022 and how B2B companies can scale their processes moving forward.

Personalized Campaigns and Targeted Personas

There are different types of IT buyers and leads, and the first step to creating campaigns for them is understanding how they function.

You need to be able to segment your target customer personas and segment those lists even further.

This is the only way you can create targeted campaigns that leverage hyper-personalized content that resonates with your potential buyers.

When we say personalized, we don’t just mean switching names and industries on a template email. We’re talking about creating a different series of lead nurturing campaigns that ensure proper resources are being sent out to handle specific pain points within the personas.

Related: How Customer Profiles and Buyer Personas Drive Your Lead Gen Campaign

Consider the Buying Cycle

Consider the Buying Cycle

One of your primary considerations when selling B2B IT products is the buying cycle.

Whenever companies acquire IT solutions, they’re often doing so either at the beginning of their fiscal year or when they have a bottleneck that they want to solve immediately.

B2B IT marketers need to consider the length of time it usually takes for a prospect to come in through lead generation and make a buy decision. It could take months before a deal could push through, this means constant lead nurturing from the marketer’s side.

Once the cycle is considered, it will be easier to plan out the length of the entire lead nurturing process and buyer journey.

Related: The B2B Buying Process Has Changed: Here’s How Not to Get Left Behind

Omnichannel is Key

Omnichannel is Key

You can’t always message your IT leads cold, they’re not glued to their inboxes all day nor is it their only means of communication. These days, omnichannel is the only way to go if you want to do proper lead generation.

It could start with a cold email that’s followed up with some work on LinkedIn; or you could start by adding them on Facebook, releasing some brand awareness posts, and then giving them a cold call.

No matter what your sequence is, you need to spread out your lead generation into multiple channels to make sure you have the maximum surface area to reach them.

Also, remember not to constantly bombard them with ads for you to sell to them, your leads want a journey. Sometimes your content should be purely brand awareness, at times corporate social responsibility, or you could take the “proper” high road and post actionable content that they can use in their everyday lives.

Being subtle is key here.

Retarget and Remarket

Retarget and Remarket

Always make sure you use a form of retargeting to make the message stick.

Most marketers will use the Facebook Pixel on their site so that they can send out a retargeting ad after the prospect leaves their website. However, don’t just stop there, you can even grab the emails of your leads and throw them into a custom audience.

This way you can market to them before or after your cold email campaign.

SEO Centered on Resources

Every marketing digital campaign needs a little SEO to make sure that leads are coming in through main keywords on the homepage, but it’s time to rethink this.

For IT leads you need to think about the value to bring to the table and there’s no better way of doing this than by having resources on your website that can help give your leads actionable advice on how they can do their jobs better.

This means moving some of your SEO efforts from targeting buyer intent to knowledge intent.

Why should we do this?

Simple, a lot of your IT leads do Google searches every day, and if you’re able to service their knowledge needs, who will they come to when they finally need to buy a solution? You.

Also, pushing traffic to your knowledge pages is a great way of building brand recognition and getting to see what you offer, without having to directly sell to them.

The more value that you bring to the table, the more rapport that you get to build.

Related: How to Use SEO To Influence B2B Buyers On Social Media

It’s Not Just the DMU You’re Targeting

Don’t just target the IT leads that are responsible for making the buy decision, although they’re critical in the conversion, it’s not just them who will be using the solution that you are selling.

Make sure you have a separate brand awareness campaign that targets the people who will be using the products that you have to offer. This helps you internally when the DMU calls for a meeting because they will be familiar with the product and in turn sell it to you.


Targeting IT leads doesn’t just rely on proven B2B marketing strategies. They are a more technical bunch that requires special care and attention, especially when it comes to their lead nurturing.

As long as you can guarantee that you’re getting the resources that they need to function well in their roles, you’re on the right track to scoring that deal!

5 Account-Based Marketing Strategies You Can Implement Right Away

Stop wasting your time. 

If you are a B2B company that relies excessively on marketing strategies that target all possible clients on your list, sending them long, monotonous letters and contacting them without considering whether or not they are qualified leads for the business, then you are missing out on efficiency.

Just imagine a way of beginning the sales process by selling directly to prospects who have the best potential and have the highest value for your business. No more wasting time trying to market and sell to clients who aren’t a good fit for your company. A strategy that you can skip over the phases of attracting and delighting your target audience. 

But now, you don’t have to, because all of these became possible through the Account-Based Marketing (ABM) strategy. 

ABM is a business marketing strategy that focuses resources on a small number of key accounts within a market. It makes use of customized campaigns that target specific accounts, tailoring the marketing message to each one’s unique characteristics and requirements. It has been widely adopted across the B2B landscape and 87% of marketers agree that ABM delivers higher than other marketing initiatives.

Hence, if you want your company to be the best to use this efficient marketing solution, here are 5 ABM strategies you can implement right away:

Smarketing

Smarketing

Sales plus marketing equals Smarketing, and then success. It’s simply aligning the sales and marketing of your business where there is a shared system of communication, strategy, and objectives that allows marketing and sales to work together as a single unit. 

Smarketing is achieved through the integration of sales and marketing teams, including your goals, processes, and communications. All you have to do is find a way on and how they can be optimized and together. 

With the help of aligned teams, high-impact marketing initiatives may be delivered, sales performance improved, and revenue increased. Remember to always align to win.

Micro-targeting

Don’t hesitate to micro-target. 

Despite the fact that it requires more time and effort, micro-targeting will have significant benefits for your company because it will allow you to customize your content and messages for various clients.  Divide your client list into smaller subsets without fear then identify the problems that your pool’s various micro clients are experiencing. For each micro-group, there will be a different top product benefit, thus it’s critical to keep this in mind. Using client segmentation, you may deliver the content that will have the greatest impact on a certain group. 

You should make your prospects feel that the content is targeted to them and that their time is valued.

Retargeting

Retargeting

Retargeting is an effective strategy to increase conversions on your ABM efforts. This entails marketing to companies or decision-makers with whom you’ve already interacted in the past, as well as to organizations that may have visited your website and social media pages for the first time.

There are already tracking solutions available that make your life a lot easier. As a result of gathering information from companies who visit your website, you’ll have a list of the company’s contact information that you can use in social media advertising, display advertising, or email campaigns.

Related: Retargeting: 5 Tactics from Drip Email to Lead Generation

Video Personalization Contents

Personalization of your marketing content is key to driving prospects in today’s advanced setup of ABM and what’s more personal than sending a video message to a specific client?

You can send personalized videos to prospects using Email and Newsletters to maximize your ABM strategy. 

The use of video in your email nurturing campaigns is an excellent means of getting the attention of cold leads while also driving greater engagement ratings.

Video has been shown to be a highly successful means of increasing open and response rates, as well as catching the interest of your busy prospect.

Related: Video Software Lead Generation and Sales Development

Social Media & Cost-Per-Click

Social Media & Cost-Per-Click

If you want to drive leads and promote your company in a tight competition against others that utilize new and emerging media technologies, you should make use of the social media platforms in which your prospects are currently engaged.

To produce more actionable results, you can develop an ad that runs on social network news feeds and deploy CPC (cost-per-click), which keeps track of high-value interactions.

You can choose prospective customers who are most likely to click on your ad and, as a result, purchase software for their companies. Ensure you use eye-catching components that entice viewers to click through to your website.

Clients who click on your ad will be redirected to a landing page where they can find out more about your company and the services you have to offer right away.


The future of marketing was only imagined, but now ABM continues to prove that what we have envisioned in the past is achievable after all.  As the world changes, so do businesses’ responses to new developments, particularly in the development of efficient ways to market their services to potential clients. Thus, the ABM strategy speaks efficiency and will still continue to improve.

You don’t want to be eliminated from the game, so stop wasting your time. Get rid of the old marketing and sales approach and immerse with the new and emerging, thus efficient strategies such as the ABM.

Featured - How to Transform Email Churn Rates into Click Rates

How to Transform Email Churn Rates into Click Rates

Churn is normal, but if you’re facing higher churn rates than usual, there’s a chance that there’s something seriously wrong with your implementation.

In this guide, we take a look at what you can do to take email churn and turn it into clickthrough to boost your lead nurturing efforts!

Segment Your Mailing List

One of the biggest causes of high churn rates is the mismatch between the content and the prospect receiving the content, and this happens more often than we think.

The tendency for a lot of marketers is to use a singular newsletter for all their subscribers. Although this may make sense for large operations, it could be counter intuitive.

The reason is there will be a lot of customer profiles on the mailing list from different industries facing different problems, and they might not find that the general content you’re putting out helps them at all.

One way to fix this is to create segmented mailing lists out of your general lists based on target customer profiles and create content that is appropriate for each profile.

This allows for a higher degree of personalization and in B2B that’s what counts.

The more relatable the content is for the prospects that you’re sending emails out to, the more it will resonate with them pushing them further into the sales funnel.

Related: 5 Reasons Why Companies Struggle With Contacts Database Building

Start With Your Subject Line

Start With Your Subject Line

All emails are judged by their subject lines. Even ISPs look at subject lines to determine if your email gets sent to the junk or spam folder.

One way to combat churn rates is to take a look at the way you craft subject lines.

The best way to craft one is to go as simple as possible; tell the prospective reader what they’re going to expect from the email.

You can go ahead and add a little marketing copy if you want to, but make sure it’s relevant and focuses on the end benefit of the reader.

Always avoid spammy lines that make promises that aren’t exactly actionable, you want realistic subject lines that are thought provoking and not built on false promises.

Avoid clickbait titles and words that will get you sent to the junk folder, that represents cheap marketing which could derail your campaigns.

Related: 5 Sales Email Tips That Will Help You Land More Meetings

What’s In Your First Line

Most of the time, your prospect can read the first line of the email in their inbox, and it’s best to think of this as your meta description for the email.

Working on the first line of text doesn’t just help your email open rates, but it also sets the tone when they finally get to opening the email and checking out the content you’ve sent them.

The first line always has to be thought provoking, it could be agreeing with the status quo, a major thought, the solution to a problem, or a summary or the entire email.

Also, try your best to keep it short. Nobody wants to encounter a six-line paragraph the moment they open your email.

While we’re on the first line, let’s talk about structure…

Related: Crafting the Perfect Personalized Email

The Structure of the Email Matters

The Structure of the Email Matters

A lot of your prospects will be checking their emails on their phones and that’s why you need to keep this in mind when structuring your email as a whole.

Try your best to avoid writing beyond three lines per paragraph so that your email won’t be text heavy and intimidating to read.

Remember, that phones only come with limited screen real estate and you want to make the most out of that.

Don’t add to many elements that will distract your reader, this is an email not a high-school newsletter.

And, make sure that you keep things as short as possible, if you want to send out the article, you can tease them with a truncated version in the email and then redirect them to your website with a nice CTA that they can click.

Clear CTAs

Don’t clutter up your email with CTAs that aren’t relevant to the email body.

A lot of marketers tend to add CTAs that give a prospect the option to buy, although there’s nothing wrong with that, you need to be mindful of where they are in the sales funnel.

Add CTAs that allow them to find out more information about the subject of your email.

Don’t Annoy Your Prospects

Some prospects will choose to ignore a couple of the emails that you send out but still keep themselves in your mailing list.

That’s fine, eventually they’ll click on one of your emails and be nurtured further into your pipeline. The thing is don’t send them one-too-many emails, you can do biweekly emails instead of weekly, but avoid overcrowding their precious inbox.

The best way to improve click rates is to keep things as simple as possible for your prospect. You want to guide them towards a nurturing relationship with you.

Be surgical with your marketing campaigns instead of using a sales sledgehammer all the way.

That’s the way to convert via email.