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Old Blogs

Read the latest Old Blogs articles from Callbox Australia.
What do prospects like and dislike- A Telemarketer’s Guide
Old Blogs

What do prospects like and dislike? The Telemarketers Guide

As a telemarketer, it is important to understand every person you come in contact with everyday. Salesperson or not, it is only through familiarity and insight that telemarketers are able to converse genuinely, probe effectively, discuss business efficiently and generate leads frequently. B2B telemarketers must make an effort to be “personally acquainted” with what their […]

16 December 2013Read More
graphic illustration of a callcenter agent
Old Blogs

FCR vs. AHT: What Should You Measure?

This is a guest post from  Kate Webster Call center metrics can be a valuable tool for monitoring the effectiveness of your calling team. Both first call resolution (FCR) and average handle time (AHT) can provide your business with information about you call agents performance and the effectiveness of your calling methods. While both metrics […]

15 February 2013Read More
2 business representatives doing a handshake
Old Blogs

B2B Telemarketing

by: Mahavir The major advantage of third party b2b telemarketing companies is their ability to use dozens of telemarketers to get your message out quickly. Unless you have a fully-staffed internal b2b telemarketing division, outside firms will make thousands of calls in a relatively short time frame compared to what you can do in-house. However, […]

28 July 2009Read More