Frequently Asked Questions

We provide leads and potential clients by generating interest and setting appointments with your target market. These appointments can help generate additional sales for your company and provide a very positive ROI on the budget you allocate to the program.

We are headquartered in Encino, CA and the personnel from our call centers who would be representing you will be calling from the Philippines. Our sales development representatives (SDRs) are highly trained and experienced in generating leads and appointments for your specific industry.

There will be a primary SDR working on an 8-hour shift and a back-up to make sure there is no downtime on your campaign.

Most SDRs have been with the company for 3 years or more. Prior to starting the campaign you will be able to listen to the representatives who will be working with you. We could also send random sample calls on the initial days of calling, to solicit your feedback and assure you that we are following your specifications.

Callbox has specific departments that handle each vertical market. SDRs are experts in the verticals they handle, having worked with similar accounts for 3 years or so — skilled at answering questions regarding their vertical, technical or otherwise.

We will give you access to Callbox Pipeline, an online tool where you can manage your leads and monitor your campaign on a real-time basis.

The success rate varies depending on target market and complexity. The range is generally 15 to 20 qualified appointments per month. The larger the company and the higher the position of the decision maker, the more challenging — but also the more valuable — the appointment.

We have our own research department that provides a business listing filtered to your target market criteria. We cold call decision makers and introduce your products. If they pass your specifications, we transfer them to Callbox Pipeline which you have full access to.

We ask for your target market criteria — industry, location, zip codes, revenue, employee size, and more. Our research department filters our databases to your specifications, scrubs them against existing client lists, and submits them for your approval.

We only set appointments with decision makers of the company. You can provide us with the designations or positions you want us to contact. Should your preferred targets not be receptive, your project manager will suggest alternative job titles for your approval.