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Reasons Why You Can't Get Rid of These "awful" Telemarketers

Reasons Why You Can’t Get Rid of These “awful” Telemarketers

Reasons Why You Can't Get Rid of These "awful" Telemarketers

Are you tired of telemarketers calling you every single day?

Whether you like it or not, telemarketers will continue to call you even if you say, “I’m not interested” or you repeatedly hang up on every call.

In fact, “I’m not interested”, “No, thank you.” and Hang up are common responses telemarketers get from their prospects. So don’t expect them to leave you the minute you say, “No!”.

Related: Rethinking Telemarketing and Its Spammy Reputation

Here are the 2 main reasons why you can’t get rid of these “awful” telemarketers.

 

#1 Prospects NEVER listen.

Most prospects think telemarketers don’t listen. Well, in fact, they are the one that is not listening. I’ve been a salesperson for more than 10 years. Whenever I encounter a prospect who keeps on telling me he’s not interested even before I started telling him why I called, is considered a good prospect to me. Why? It could be that the prospect is busy or in the middle of something so he doesn’t have time to talk right now. What I’ll do is take note of this prospect and set a reminder to call him after a week or so to check if he’s available to talk.

What you can do?

Let telemarketers talk. Find out what they are offering and see if it can be beneficial for your company. Once you do and found out you don’t need their services, then tell it to them.

Related: The Top 3 Communication Advices Every Australian Telemarketer Should Need

 

#2 Prospects fail to provide the reason why he’s not interested.

As a salesperson, I don’t want to waste my time calling a prospect if I know there’s no opportunity for me to do business with them. So if I called and you told me, “no”, then immediately end the call, you’ll probably hear from me again, soon.

What you can do?

Tell the telemarketer why you’re not interested. Whether you are already using that product or you have a provider or consultant. Let them know, so they’ll understand why you don’t want them to call you again.

Related: Knowing the Different Buying Signals Will Make You A Better Salesperson

 

#3 Don’t just hang up.

Salespeople are professionals. They undergo months of training to perform their job well. Not to mention they called and ask to speak with you in a professional way. They deserve to be treated professionally.

What you can do?

Act professional and treat they right. You’ll see they’ll treat you better than you expect.

Related: Telemarketing 101 in Australia: Maintaining Pleasantness throughout the Call

So listen up! The next time a telemarketer calls you, give them at least 5 minutes of your time. Hear them out and let them know whether there’s an opportunity or not. When they found out you don’t need their product or services, they won’t bother calling you again.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

Read more Sales and Marketing, sign up for The Savvy Marketer

Learn more about how we generate leads for Businesses in Australia!

Dial +61 2 9037 2248

 

 

Grab a copy of our FREE EBOOK, The Ultimate Lead Generation Kit Ebook! Updated with links to the best and latest techniques that will help generate quality sales leads for your business

New and Improved Ultimate Lead Generation Kit to Jumpstart your Business! for FREE

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5 Marketing Trends Australian Businesses Should Focus On in 2020
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Reasons Why You Can't Get Rid of These "awful" Telemarketers

Reasons Why You Can’t Get Rid of These “awful” Telemarketers

Reasons Why You Can't Get Rid of These "awful" Telemarketers

Are you tired of telemarketers calling you every single day?

Whether you like it or not, telemarketers will continue to call you even if you say, “I’m not interested” or you repeatedly hang up on every call.

In fact, “I’m not interested”, “No, thank you.” and Hang up are common responses telemarketers get from their prospects. So don’t expect them to leave you the minute you say, “No!”.

Related: Rethinking Telemarketing and Its Spammy Reputation

Here are the 2 main reasons why you can’t get rid of these “awful” telemarketers.

 

#1 Prospects NEVER listen.

Most prospects think telemarketers don’t listen. Well, in fact, they are the one that is not listening. I’ve been a salesperson for more than 10 years. Whenever I encounter a prospect who keeps on telling me he’s not interested even before I started telling him why I called, is considered a good prospect to me. Why? It could be that the prospect is busy or in the middle of something so he doesn’t have time to talk right now. What I’ll do is take note of this prospect and set a reminder to call him after a week or so to check if he’s available to talk.

What you can do?

Let telemarketers talk. Find out what they are offering and see if it can be beneficial for your company. Once you do and found out you don’t need their services, then tell it to them.

Related: The Top 3 Communication Advices Every Australian Telemarketer Should Need

 

#2 Prospects fail to provide the reason why he’s not interested.

As a salesperson, I don’t want to waste my time calling a prospect if I know there’s no opportunity for me to do business with them. So if I called and you told me, “no”, then immediately end the call, you’ll probably hear from me again, soon.

What you can do?

Tell the telemarketer why you’re not interested. Whether you are already using that product or you have a provider or consultant. Let them know, so they’ll understand why you don’t want them to call you again.

Related: Knowing the Different Buying Signals Will Make You A Better Salesperson

 

#3 Don’t just hang up.

Salespeople are professionals. They undergo months of training to perform their job well. Not to mention they called and ask to speak with you in a professional way. They deserve to be treated professionally.

What you can do?

Act professional and treat they right. You’ll see they’ll treat you better than you expect.

Related: Telemarketing 101 in Australia: Maintaining Pleasantness throughout the Call

So listen up! The next time a telemarketer calls you, give them at least 5 minutes of your time. Hear them out and let them know whether there’s an opportunity or not. When they found out you don’t need their product or services, they won’t bother calling you again.

 

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

Read more Sales and Marketing, sign up for The Savvy Marketer

Learn more about how we generate leads for Businesses in Australia!

Dial +61 2 9037 2248

 

 

Grab a copy of our FREE EBOOK, The Ultimate Lead Generation Kit Ebook! Updated with links to the best and latest techniques that will help generate quality sales leads for your business

New and Improved Ultimate Lead Generation Kit to Jumpstart your Business! for FREE

Top-Sales-Tools-for-Your-Work-From-Home-Setup
5 Marketing Trends Australian Businesses Should Focus On in 2020
5 Reasons Why Prospects Choose Your Competition (Featured Image)

7 Habits Of Successful Telemarketers: No. 7 – They Are Humble Enough

 

If there is also a quality that you have to emulate from successful telemarketing representatives, then it has to be their humility. Even the best among men can make a mistake, but it takes exceptional people to admit that they did. But that is the secret for a successful relationship building with potential B2B leads. It is good to really be knowledgeable about your business, but you cannot really have everything at your fingertips. In case you are lacking, admit to your short-comings and make sure that you get back to your lead generation prospects once you have what they need.

It is not that hard to imagine just how difficult it is to be honest and simply admit that you have made a mistake, or fail to deliver. That is bad news for business. And it is only natural that you would try to deny it or make excuses for it. Now that would be much worse.

Also, it does not really hurt if you ask help from others, especially if those people are much more knowledgeable than you in terms of business and market experience. Yes, you might look stupid at the start, but once you got things right, you will also look right.

Another thing, remember that appointment setting requires some level of negotiations, so be prepared to give some compromises to your prospective sales leads.

True, being humble and really willing to help your prospects can help you be more successful in your lead generation campaign.

 

Get Better Success On Trade Fairs With Event Telemarketing

 

Trade fairs are a popular way to network with new and existing clients, and are great places to find hot sales leads. However, it’s no secret that trade shows can be quite expensive, which is why you have to make sure that when you attend or host a trade show, a good quantity of qualified sales leads must be present.

Invitation methods to these events can vary, and there are various options you can choose. One good choice is to hire professional telemarketers to increase the number of attendees of your event. These outbound telemarketing professionals help to make sure that your targeted leads actually attend so that you don’t just end up with a venue full of absentees.

Anyone who’s been through a trade fair before knows that invitees have a tendency to promise an attendance, and yet when the scheduled date arrives, they suddenly have an important matter to attend to instead. Professional telemarketers from a reliable lead generation company can increase the likelihood of your sales leads attending by reminding them of the event a few days or even a few hours prior so that they don’t forget. But that’s not all they can do to help you. These outbound telemarketing professionals can also follow-up on your leads right after the trade show, which further increase your chances of closing a sale with your leads.

So for your next trade fair, find the right telemarketing company that can provide you with professional telemarketers who have years of experience doing event telemarketing, and you will have better ROI on your next event.

 

How NOT To Manage Your Telemarketers

How NOT To Manage Your Telemarketers

There are plenty of avoidable mistakes that business managers make when managing their telemarketing teams. The allure of gaining new clients or customers and achieving high revenues can lead business owners to disregard proper management practices that eventually add to the negative image of professional telemarketing. To get better results from this direct marketing channel, here are six suggestions on how NOT to manage your telemarketers:

  1. Hiring telemarketers en masse – hiring a large number of telemarketing people within a short period of time means you spend less time evaluating the skills of each person. This will only jeopardize your business and require you to pay people for work that they are not qualified to perform effectively.
  2. Giving them a calling list that includes…just about everyone – your telemarketers receive the full force of rejection and anger from irate sales leads everyday, strive to reach quotas and yet still manage to assume a happy disposition for every call. The least you can do to help your professional telemarketers do their job properly is to arm them with a well-targeted list to give your telemarketers a better chance of reaching their quotas and limit the number of unrelated, irate calls, effectively reducing stressors.
  3. Setting unrealistic goals – setting impossibly high quotas that your telemarketers could never reach will cause a huge blow on their morale. Eventually, they’ll just stop trying to get even one successful sales lead because they feel all efforts towards reaching your absurdly high quotas are useless . On the other hand, giving them realistic goals will encourage them to strive harder and even surpass the limits you’ve set, which means more sales leads and higher revenue for your company.
  4. Undermining a telemarketer’s free will – give your telemarketers some space to actually use their own God-given skills to solve problems. Hawking over them to monitor every little detail of their work will only increase their stress levels, which means they are not in optimal shape to qualify leads, handle technical support issues or even sell products and services.
  5. Eagerly promoting top performers to management – do you really expect your sales leads to soar by removing your best telemarketers from the production floor? Unless you are confident that your top performers have the skills to become great managers, you might want to keep them burning the phone lines a little longer.
  6. Scrimping on additional training – experience beats training, you might argue. But keeping your frontliners regularly updated with current trends in telemarketing best practices will help improve their overall work performance in the long run.