How an AU MSSP Built Outbound Pipeline with Callbox

48
Qualified Sales Appointments
52
Marketing Qualified Leads
13,500+
Multichannel Touchpoints
Successfully executed a 6-month outbound lead generation and appointment setting program for an Australian-based managed protection provider.
Powered the client's expansion, establishing consistent pipeline flow in new markets for the first time.

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Complete Results

Qualified Sales Appointments
48
Marketing Qualified Leads
52
Multichannel Touchpoints
13,500+

Key Highlights

  • Successfully executed a 6-month outbound lead generation and appointment setting program for an Australian-based managed protection provider.
  • Powered the client's expansion, establishing consistent pipeline flow in new markets for the first time.
  • Enabled the client to connect directly with senior IT and security decision-makers across high-value, compliance-driven industries throughout Australia.

About the Client

Headquarters

Australia

Industry

Cybersecurity

Location

Australia

Target Audience

Decision Makers

Chief Information Security Officers (CISOs), Chief Information Officers (CIOs), IT Directors, IT Managers, Head of IT Infrastructure, Risk and Compliance Managers, Directors of Operations, Heads of Cyber Security

Industries

Financial Services, Government, Healthcare, Education, Professional Services

Locations

Australia (Victoria, New South Wales, Queensland) and New Zealand

The Client

The client is an Australian-based managed security services provider (MSSP) with operations across multiple Australian states. The company delivers full-spectrum, always-on managed protection solutions — spanning endpoint security, vulnerability management, email security, cloud security, and dark web monitoring — to growing and enterprise organisations in regulated, high-risk industries. With a team of experienced security professionals and a human-led approach to cyber defence, the client has built a strong reputation for helping organisations reduce risk and improve cyber resilience at scale.

The Challenge

Despite a strong managed protection portfolio and solid traction in Victoria, the client’s growth had largely relied on referrals and inbound enquiries. Their internal sales team was focused on managing existing accounts, leaving limited bandwidth for structured, proactive outbound prospecting. So, breaking into New South Wales and Queensland — two high-value markets for enterprise cybersecurity — remained out of reach without a dedicated outreach engine to drive it.