5 Reasons Why Prospects Choose Your Competition

5 Reasons Why Prospects Choose Your Competition (Featured Image)

We get your frustration. You have the best product and customer service, but yet your prospects are still picking your competition.

Is it something that you’re doing wrong?

The fact of the matter is, it could be.

In this brief, we take a look at the possible reasons why your potential customers are purchasing from your competitors instead of you. And, we’ll even give you tips on how to move them over to your side!


Your Competitors Provide More Affordable Solutions

 Price remains to be one of the most important considerations that a potential buyer will have when it comes to choosing different solutions. Sometimes your organization will have the edge when it comes to technology, but if the price isn’t right, it could become a barrier to a sale.

The way to go about this is to be able to price competitively.

However, what happens when the price that they’re demanding is just something you won’t be able to afford?

Then, maybe it’s time to create different versions of your packages with limited and extended features to take advantage of different markets that you have. Remember, by being able to fix up your packages; you can make adequately target different market segments.


You Take Too Long to Answer

Here’s something that happens from time-to-time, say a prospect posts a question to you or the sales team and you take too long to respond, as the prospect is waiting for the appropriate response they’re probably already transacting with another provider with faster service.

If another provider can provide solutions to the questions that the prospects’ needs, there is a higher probability that they will go after that provider.

Organizations should be able to provide swift responses to inquiries to provide information. The faster you can provide the information before your competitors, the better your positioning.

This includes being able to have auto messaging functions integrated within your websites, a proper follow-up system for marketing, and dedicated people on hand to answer questions.


They Are Unaware of Your Product

If people don’t know your product exists, then they won’t be able to buy it. 

Now there are a lot of things that you can – and should be doing to maximize your product’s exposure. This includes (but is not limited to):

  • Social media marketing
  • Search engine optimization for your website
  • Event marketing
  • Cross promotional campaigns
  • Guest blogging
  • Advertising
  • Industry partnerships
  • The use of influencers

 Now if you find that people don’t know about your brand, it could be that you’re missing out on a couple of these methods of exposure.

You need to be able to present wherever your competitors are and focus on winning people over not only on the sole basis of quality but also on the added-value that you give them for switching over to your side.


They Are Unaware of Your Product’s Other Features

You might have upgraded the capabilities of your product or service, but if you are unable to communicate these changes to old prospects or new leads, you won’t be able to go far if they are unaware of the new features that they need.

This is especially true if you are known to have a product that hasn’t changed much or if people don’t know that you have updated to a must-have feature that is now present in services that they use daily.

You need to be able to communicate what you offer well. Communicating new features of your product should be treated in the same way as it would be if you were launching something new.


Your Competitors Have Better Customer Service

 One way to step ahead of the competition is to offer excellent customer service. Everyone is expected to provide a good quality product and conventional systems fo delivering their products and services, but sometimes all you need is an excellent human connection, and that lies within your customer service.

Customer service can make or break a company, and more often than not, you can boost your company’s revenue by just investing in excellent customer service.

Remember, the customer is always right, and you need to make sure that they experience the best from your company to win them over. Excellent customer service is something that a lot of people crave because good products are a dime a dozen, but excellent service is rare.

Good customer service is one of the fastest ways that you can improve your offering and lineup without even having to touch your product itself.


By being able to understand your competition, you may be able to strategize your offerings for maximum growth and scalability.

The great thing about markets is that they are dynamic, and you can always disrupt them and work your way towards the top. Remember, with just proper appointment setting and lead nurturing, you can make sure that you’re set for the future!


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

5 Ways to Fail at B2B Telemarketing and Appointment Setting (Featured Image)
Top 6 B2B Lead Generation Trends in Australia for 2020 (Featured Image)
7 Dreadful Cold Calling Mistakes Salespeople Should Avoid (Featured Image)
5 Ways to Fail at B2B Telemarketing and Appointment Setting (Featured Image)

5 Ways to Fail at B2B Telemarketing and Appointment Setting

5 Ways to Fail at B2B Telemarketing and Appointment Setting (Featured Image)

Are you calling your leads wrong?

Telemarketing is said to still be one of the most potent methods of lead generation and nurturing. However, regardless of how powerful a technique is, you will never realize its true potential if it’s being used wrong.

Today we take a look at why a telemarketing and appointment setting strategy can miss its mark and how we can avoid these things from happening to our campaigns.


Failing to Segment

You will not be able to qualify prospects or set appointments if you are too busy trying to cold call. The main difference between cold calling and telemarketing and appointment setting is the fact that one utilizes a general approach, while the other is targeted.

We should all take a page from the way account-based marketing (ABM) works.

Instead of trying to call everyone on your list, you should start segmenting people based on their buyer personas. Within these buyer personas, we should be cultivating specific campaigns that are designed just for them. This will enable you to personalize for the prospects that you are trying to reach.


Failing to Test and Adjust

Telemarketing and appointment setting – just like any other form of marketing – has to be a measurable process for it to be an efficient and effective acquisition channel. By failing to record the results of a telemarketing or campaign run, you won’t be able to find which areas you can improve on.

Furthermore, it’s not just the feedback system that you should be working on; you should be able to split-test different variations of the same campaigns on your audiences. This makes the process efficient. You will be able to judge what works and what doesn’t, making your campaigns agile enough to switch.


Failing to Make it Personal & Hard Selling

Telemarketing allows for an avenue for you to make your marketing personal. Apart from “personalizing” for the prospect, you have to make it personal as well. Get to know the client, their pain points, their company culture, etc. In turn, tell them about your company and your products.

Don’t be afraid to strike up a conversation, the more you build rapport, the easier it will be for you to strike a sale. Even if they don’t buy from you, at least you’ll be able to reach out to them in the future for a referral.

Another mistake in this department is hard selling. Engaging in a process where all you are doing is pushing your product makes the whole process of telemarketing extremely impersonal.


Failing to Improvise

Here’s what.

Every client on the phone is going to have different needs, it’s one of the characteristics of a personal marketing approach like telemarketing, and if you cannot improvise to meet their needs, there’s no use in talking to them.

More often than not, telemarketers are bound by a script that they feel like they have to read, but that should not be the case at all. Your prospects will know if you are reading from a prepared script. Reading from a script removes the personality from telemarketing and renders the call process as general as an email blast.

Here are a few points that you can work on:

  • Building rapport with the person that you are speaking to – as we’ve mentioned earlier.
  • Trying to adapt to the company’s needs
  • Making your products or services relevant to their business process.


Failing to Follow-up

One reason that your telemarketing campaign could fail is the failure to follow and we are not talking about following up after they said they’re busy. A good follow up process encompasses several factors including targeting past the telemarketing stage.

If you have a list of their emails you can easily retarget them again using a social media platform like Facebook. By being able to do this, you will be able to subconsciously target them reminding them about the solutions that you have.

This type of follow up is integral in ensuring that they get a form of omnichannel marketing.  However, you still have to design it in a way that doesn’t overload them with information and turns your marketing abrasive.


If you can harness the power of telemarketing, it makes for one of the most effective lead qualification and acquisition channels available in the market today. This not only saves resources but also ensures that a marketing team is more efficient in the way it operates.

Implement smart calling and proper appointment setting and get your telemarketing strategy in order. An efficient telemarketing campaign is an effective one.


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

5 Ways to Fail at B2B Telemarketing and Appointment Setting (Featured Image)
Top 6 B2B Lead Generation Trends in Australia for 2020 (Featured Image)
7 Dreadful Cold Calling Mistakes Salespeople Should Avoid (Featured Image)
Top 6 B2B Lead Generation Trends in Australia for 2020 (Featured Image)

Top 6 B2B Lead Generation Trends in Australia for 2020

Top 6 B2B Lead Generation Trends in Australia for 2020 (Featured Image)

The world of B2B is as dynamic as B2C and sales processes are consistently evolving, from new things to try out to different variations of tested marketing and lead generation strategies.

Today we take a quick look at B2B lead generation trends in Australia in the run-up to 2020 and how we can take advantage of these trends for optimal growth!



Account-based marketing is still (and will remain) to be one of the most powerful ways of connecting with your prospects in B2B sales. Its core value is proper market segmentation, and its results have been promising in numerous industries.

What everyone loves about ABM is that it is a testament to the power of creating personalized campaigns to engage different buyer personas within a market. Its premise is simple, segment your market, create personalized campaigns, and treat those segments as markets within themselves.


Content… That Engages

Content is still definitely king in 2019, and it will remain to be king in 2020 and the years to come. However, the rules are changing.

Businesses are now concentrating on content that actually brings forth engagement from their customers – it seems as if they got a lesson from B2C – since it is a more effective way of getting personal with potential prospects.

This statement does not mean that we should start saying goodbye to whitepapers and case studies, but it’s time that we turn the content that we release into more visual pieces that can be appreciated by anyone at a glance. Infographics are great, but it shouldn’t just stop there, create content that is worth spending time with, and that doesn’t just aim to convert.


The Use of Influencers in B2B Campaigns

We won’t be seeing famous reality show stars as the faces of new B2B products, but what we will be seeing are industry-specific leaders. They will help pave the way for B2B companies to sell their products and be more relevant.

A lot of industry leaders carry weight with their opinions and the way that they do things – just like in a B2C market – and B2B companies have realized that these influencers’ opinions carry a lot of weight.

Being able to leverage that weight will mean that a B2B company can take advantage of an influencer’s following and translate that into exposure for their company. There are a lot of medium-scale influencers that can go for event marketing slots, sponsorships, and even content creation.

It is exciting to think of how these influencers will revolutionize B2B marketing as a whole.


Personalized Content

The reason personalized content works is that it makes the end user feel as if they are consequential and unique to the company. Almost nobody likes to receive generic replies or email newsletters, your prospects can feel the disconnect, and it is impersonal.

It doesn’t matter where you use personalization. You can use it in your email outreach and lead nurturing campaign, the content that you deliver, and in any form that you can think of. Being able to personalize is the way into the future.


Everyone deserves to feel special.


LinkedIn Will Play a Major Role

LinkedIn is sort of like the B2B playground social media playground, and it’s undoubtedly influencing digital marketing in the business world. We all expect LinkedIn to be the more serious social network compared to Instagram and Facebook.  As such, it has remained to be the network of choice when communicating business with businesspeople.

Being able to leverage LinkedIn is going to be vital as you release content for your B2B prospects. A lot of people are now taking advantage of the video features of LinkedIn, and it is now an absolute must that you release something in video form.


Bonus: AR and VR

We have had some significant AR and VR capabilities for quite some time now, but we are still in the infancy stage of being able to utilize them to their full capabilities. Augmented and virtual reality will be able to play a role in the way we deliver content to our prospects. For example, you can create a virtual tour around a factory for your prospects to view without them leaving the comfort of their office.

Harnessing this technology for content creation automatically makes your content engaging, and it is up to your creative team to come up with a strategy to back this up to its fullest.


As you can see, there are a lot of key takeaways that you could be doing differently in the Aussie market. All it takes is just a little innovation mixed with some creativity. Always try to push the boundaries further whether it’s strategizing your pipelines or maxing out your appointment setting strategy, there’s always room for growth this coming year!


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

5 Ways to Fail at B2B Telemarketing and Appointment Setting (Featured Image)
Top 6 B2B Lead Generation Trends in Australia for 2020 (Featured Image)
7 Dreadful Cold Calling Mistakes Salespeople Should Avoid (Featured Image)
7 Dreadful Cold Calling Mistakes Salespeople Should Avoid (Featured Image)

7 Dreadful Cold Calling Mistakes Salespeople Should Avoid

7 Dreadful Cold Calling Mistakes Salespeople Should Avoid (Featured Image)

Cold calling will still remain as one of the most-effective and personal ways of communicating to a prospective client. Whether you are contacting a client or running into a gatekeeper, there is still a couple of roadblocks that you can run into.

These might be common but they can be deadly to your sales appointment setting pitch.

However, we’ve got you and in this article, we’ll talk about what you can do in order to avoid the common pitfalls of cold calling.


The First 8 Seconds of the Call

Like an elevator pitch, the first 8 seconds of the call will determine if you’re worth devoting a couple of extra minutes to and you’ve got to understand that a simple: “good day!” just does not cut it anymore. More often than not, this automatically tells the person you are calling that you’re from a sales team who needs to make some sort of quota.

Start your pitch with something fresh and new.

If you sound like the rest, then you’ll get treated like the rest.


Reading Off of a Script

There is no harm in making a couple of notes or setting goals for a call, but if you were to read from a script in every single call, you’ll probably just mumble your spiel out by the end of the hour. Also, the recipients of the call will know that you are reading from a script and it shows the lack of effort to get to know the company and how you can adapt and meet their needs.


Choosing The Wrong Time to Call

We like picking up the phone at either 10 am or 2 pm because it’s either you’ve settled into the office or are ready to talk to people after lunch. However, do not fall into this trap. Since you like calling at this time, your competitors will most likely want to do so as well. This means everyone is in competition to get to a DMU. You want to be able to differentiate.

Your prospects already know its sales hour so they could be a little more defensive, too.


Pitching vs Discussing

Sometimes we have to stop pitching and start discussing how you can help a company. There’s a reason they are still talking to you and maybe it is because of a particular point that they have. Companies do not need additional products or services to help them out but rather they need answers to the questions that they have.


Not Maintaining Your Focus

A bad phone call gets you down, we get it. However, doesn’t a good phone call and prospective sale do the opposite for you? At the end of the day, bad, good or neutral phone calls cannot have an effect on your focus because it carries over to the next call that you will be making.

You need to be able to maintain a consistency in the composure that you will be projecting to every single person that you speak to during a cold call barrage.


Talking > Listening

This is a common issue in normal everyday conversations and it’s even worse if you carry it over to your cold call strategy. Listening allows you to be able to understand what the prospect actually needs from you and this usually equals into better outputs. 

Just as we have mentioned earlier, a lot of us want to be able to pitch our products but it is through the listening that we get to know what kind of prospect the person you are talking to is. It also makes you appear to be more human because you have taken the time to get to know a person in-depth.

The more we listen, the more effective communicators we become.


No Cold Call Call-to-Action

Just as it is on a website, you really need a call-to-action at the end of the phone call. This allows you to be able to speak with the prospect again and start negotiating a sale.

However, it is also helpful in other cases, let’s say the prospect has no use for the product but you would like to check on them again because it seems as if they will have a need for another product under your brand in the near future, this allows you to set a schedule and it doesn’t waste the time that you have.

Next time you have to call them; you do not have to worry about gatekeepers as they will be expecting your call in any case.


Do not fall victim to any one of these issues that you could get with cold-calling because even expert salespeople find themselves falling over these pitfalls every now and then. Efficient systems and strategies for cold calling make for a much easier time in getting your pitch across to your leads.


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

B2B Marketing Trends for Australia's Tech Industry in 2020
How to Attract Clients That Love You in Australia
B2B Marketing Trends for Australia's Tech Industry in 2020
Email Marketing Hygiene Tips for 2020 (Featured Image)

Email Marketing Hygiene Tips for 2020

Email Marketing Hygiene Tips for 2020 (Featured Image)

We cannot stress this often (and enough), email hygiene is highly integral to the success of your email marketing campaign and through email hygiene, you can be sure that you are fully taking advantage of the power of your inbox. In this article, we discuss things that you might miss out on when doing your routine email marketing hygiene checkup.


The Hard Truth About Email Hygiene in 2019

ISPs are constantly checking you out and if your engagement and delivery metrics are off, there is a chance that they won’t deem your messages to be deliverable to some inboxes. This hurts your marketing campaign and your metrics.


Hard Bounces Won’t Help

Your email server will tell you if you are getting a hard bounce. Hard bounces are what you call emails that you send out but don’t land inside the intended recipient’s inbox. This really disrupts the way you record your metrics and it really messes up your email’s integrity. Remember to look out for system messages that tell you if certain emails are coming through your intended recipient’s inbox.

If you want to check on which email addresses are bouncing without having to send everyone on your system an email again, then you could do so with the help of several online applications that can check entire mailing lists for you. Don’t sacrifice the integrity of your email account.


Targeting: This is Your First Step of Not Ending Up in the Spam Folder

If you don’t know the basics of targeting, then there’s a pretty good chance that you might end up in the spam folder of a prospect’s email. 

  • Your subject line counts. Subject lines with the word “free” can automatically get caught by spam filters.
  • Are you using the right language?
  • Are you addressing your prospect properly?
  • Are your email habits spammy that it leads to your prospects feeling that you’re not a legitimate business?

You have to know your audience well before you communicate with them.


Customize, Personalize, and Monetize!

If we could summarize this particular section with one phrase it would be:


The reason behind this is simple, everyone wants customized and bespoke treatment and you aren’t achieving anything if you’re not being personal with your prospects.


Time to Cleanup Inactivity

This is pretty much the rule of every relationship if they haven’t been responding for quite some time, then maybe it’s time for you to cut them out. As we mentioned earlier into this article, ISPs are actively monitoring who you send out to and if people aren’t engaging with you, this will hurt your deliverability.

However, if they are a previous customer, consider creating a different email marketing plan for them. Previous customers sometimes deserve a different kind of approach in order to engage them again. You can’t send the same emails to prospects on different areas of the sales pipeline. It just doesn’t work and it is a waste of resources.


Role Accounts Have to Go!

It is always a great practice to mail to real people and not role accounts because of a couple of factors. Role accounts can be managed by different people and these people can be replaced, sending an email to these accounts is also an impersonal way of targeting prospects and could lead to your promotion getting ignored. Another issue with role accounts is that they barely engage compared to real email accounts.


Subscription Confirmation

Do you want a cleaner list overnight?

Get people to confirm their subscriptions with your list.

In this way, you’ll be able to get rid of contacts who do not want to be bothered and don’t want to engage with you. You’ll be able to narrow down your leads and make sure you properly nurture the ones that matter the most.


Verification of Leads is Important

If you decide to purchase an email list – although we advise you not to – make sure that the leads that they give you are verified. If ever you’ve built the list yourself or have asked for help from consultants, make sure that they are still verified nevertheless. This allows you to center your campaigns on real leads that are worth the effort.


Email Hygiene Checks Really Have to be Routine

Our list is timely if you haven’t checked your email lists in 2019. However, you have to make a point of consistently checking your email lists for hygiene. This can be done on a monthly basis, but at least do it once per quarter.

As you can see, it is easy to miss out on several things that we could be doing for our email campaigns. Email hygiene is essential to maintain a good database of client leads and it also helps keep lead verification efficient. Remember there are always benefits to good hygiene!


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

B2B Marketing Trends for Australia's Tech Industry in 2020
How to Attract Clients That Love You in Australia
B2B Marketing Trends for Australia's Tech Industry in 2020
The ABM Way of Attracting and Converting B2B Leads (Featured Image)

The ABM Way of Attracting and Converting B2B Leads

The ABM Way of Attracting and Converting B2B Leads (Featured Image)

Lead generation is what keeps sales alive, but sometimes we hit a point in the business cycle where we need something new to stimulate new leads. What happens when we’ve hit one of those inevitable dry spells in our sales process?

In this article, we will be discussing 4 key tips for attracting and converting new business leads using an ABM approach.


Making Information Easier – MAP IT OUT!

The casual observer who first encounters your product will want concise information that is digestible in order to spark interest, but then what happens next?

If they are attracted to what you have to offer then they will start to do some digging – usually on your website – and if the information isn’t readily available it can be a precursor to abandoning interest.

Think about it this way, how many times have you gotten frustrated with bad navigation on a website, different information on different pages, and answers that can’t be solved?

Having a general features page that explains everything with its own subpages detailing individual features. Have a page that details technical information. Your pricing page has to be clear and concise to trigger a decision to buy.

There are also different stages in the buying process. You have to be able to map out the different stages in and provide relevant information for each stage. It has to start out with the basics and move to more convincing factors for your prospects.

This also means you cannot overload them with information right in the beginning. Build your website and your information outlets with the user in mind, this will it make easier for both parties.


Remember the Group Buying Decision Factor

If making a singular person move on a purchase decision is already difficult then think about the dynamics of the group buying decision factor. Most of the time it is not just one person who makes a majority of the decisions in a company – especially in business-to-business transactions.

The decision-making unit (DMU) should be appeased and it’s not just one person. Your services should be able to appeal to each member of the DMU. Here’s an example, suppose you are marketing SaaS and you know your materials are already appealing to the people who’ll use it on a daily basis, is there enough convincing information to get the vote of their tech team?

Omnichannel and Consistency

It is likely that you have multiple channels of client and lead acquisition, and this is a great thing to have in any business. However, it is important that you are consistent with the way you deal with your prospects on every channel that you have. 

If you’re responsive to your clients and prospects on one platform, it is important that you also employ the same level of customer of service in any platform that you are invested in. This means you cannot just invest resources into answering every email within the hour but are unable to answer questions on your site’s messenger platform in the same amount of time.

The reason consistency is important is that it shows to your prospects that you are a company that they can rely on whatever platform it may be. Reliability breeds trust, trust breeds relationships, and in this industry relationships are your key to growth.

Aim for the omnichannel experience as much as possible, aim to be able to replicate what you have on one platform and seamlessly integrate that experience on to the next one that your customer is in.


Touchpoints: In Context

Where your customer or prospect communicates to you in where you’ve got to respond to… in the same context. Let’s put this into perspective, people who write support emails usually have the time to message you about their entire issue with your service. However, those who try to engage with your support team through messenger are looking for quick answers to their questions.

Providing a consistent experience doesn’t mean ditching the norms on the different touchpoints that your prospect has with you.

You also have to predict, learn and adapt to the way they interact with the other touchpoints that you have set up for them. Let’s say you have a landing page on your website that has way too many fields for them to fill up and they feel interrogated, this messes up with your conversion rate optimization (CRO) meaning your lead magnet won’t be working well.

Lead generation techniques are very dynamic in nature and sometimes with just a little creativity, you can bring new leads into the pipelines, ready to be nurtured for those important conversions that we have.

Remember, lead generation is not just purely a science, but there’s a specific art form to getting attracting and engaging your marketplace.


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

B2B Marketing Trends for Australia's Tech Industry in 2020
How to Attract Clients That Love You in Australia
B2B Marketing Trends for Australia's Tech Industry in 2020
Lead Nurturing Marketing Automation Statistics Every Marketer Should Know (Featured Image)

Lead Nurturing Marketing Automation Statistics Every Marketer Should Know

Lead Nurturing Marketing Automation Statistics Every Marketer Should Know (Featured Image)

People often ask what the most important thing in marketing and one answer that some often forget is data.  Today we explore important statistics when it comes to lead nurturing and marketing automation. You will find that the numbers don’t lie and it really helps to be in the know.


Let’s Talk About Leads

One thing that most marketers should never forget – read: not get discouraged with – are the numbers on lead generation. The first one is going to come as a shocker because you have to understand is that:


80 percent of your leads will not mean sales for you.


However, you are not the only one with this problem because according to Hubspot


65% of businesses say that traffic generation and leads are their biggest challenge in marketing.


These two statistics just indicate how difficult it can be not only to generate leads but also to convert those leads into new business for your company. This is why it is important that your sales pipeline should always be dynamic in nature and optimized to nurture the leads that you already have.

Some researchers have stated that companies who know how to lead nurture generate more leads that are sales-ready at lower costs than those that do not know how to do so.

This leads us to lead nurturing.


The Importance of Lead Nurturing

Lead nurturing is extremely important, according to Acend2 48% of companies encounter complex sales processes with a long cycle involving many influencers.

You have to make sure that you are nurturing your leads well. In highly competitive industries, lead nurturing becomes a priority because if you do not pick up in the game, a lot of competitors will be more than willing to do so for you.

The statistics get worse when companies are asked about their lead nurturing attribution model. It turns out that


More than 34% of companies do not even have a model to attribute their marketing performance to.


In order for you to be an effective marketer, you need to be able to have a good feedback system and this really starts with having the proper model in place.

We do not have to emphasize how important lead nurturing is but also look at this interesting statistic from Demand Gen:


Only 29% of business brands will nurture their customers after the first purchase.


Did you know that it costs more resources to take on a new customer than to sell to an existing one? With this being said, it is important that we do not forget about our previous clients, too. Lead nurturing has to involve prospects, clientele, and current customers.


What About Marketing Automation?

Marketing automation is continuing to grow in adoption rates across multiple industries from B2B to B2C and it is no surprise that Emailmonday has stated that:


On average 51% of companies are currently using Marketing automation. With more than half of B2B companies (58%) plan to adopt the technology.


The infrastructure is already in place with the automation software industry in the United States already at $3.3 billion in 2017 alone and expected to rise by roughly a third yearly.

Marketing automation is extremely important because it makes normal marketing tasks easier for people. Think about the simple example of having to customize the first names of a general email for an email list, marketing automation makes this easier.

You save resources, simplify the process, and create a system that isn’t subject to too many flaws.

If you ask marketers if they use marketing automation tools, you’ll find that more than three-quarters of them already do so. However, this number is expected to grow.

However, the issue is not even adoption or awareness, sometimes it is just the organizations themselves. 


56% of marketers think that the industry is growing faster than their own companies’ usage.


This definitely signals are a harsh disconnect for the people who really need to be fully utilizing the benefits of the software.

However, there is no denying the benefits of automation if you were to ask us. In fact, top agencies report that the objective of marketing automation is increasing the ROI, acquiring more customers and measuring performance.

The aim of marketing automation is not to allow your business to survive, but rather thrive with the benefits of increased efficiencies and effective automatic protocols in place.

These statistics help explain the value of proper lead nurturing and marketing automation that is executed well. As you can see, properly strategized techniques can help drive your business for growth and prepare your pipelines for success.


So where does your business stand today? Are you fully utilizing lead nurturing and marketing automation tactics? Be part of the better statistics.


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

B2B Marketing Trends for Australia's Tech Industry in 2020
How to Attract Clients That Love You in Australia
B2B Marketing Trends for Australia's Tech Industry in 2020
How to Qualify Your Sales Leads Using Proven B2B Methods (Featured image)

How to Qualify Your Sales Leads Using Proven B2B Methods

How to Qualify Your Sales Leads Using Proven B2B Methods (Featured image)

Generating quality B2B leads do not come easy like picking apples, but goes through a process called lead qualification. It’s a way to gauge the probability of a prospect to buy and bears countless benefits that could spring your sales and marketing numbers.


Benefits of lead qualification

The lead qualification process will help you profile the best-qualified buyers. And by knowing when to disqualify misfits, your B2B campaign is ensured of the following benefits:

Lesser Opportunities Lost   

Although the bulk of qualification is done at the initial touch base, it continuously occurs at every stage of the sales process, which can help you avoid losing worth-nurturing leads due to poor follow up. 80% of sales require 5 follow-ups after the initial touch base (Marketing Donut)

More Time Saved

When you know which leads need to be prioritized, it is most likely that much of your time will be devoted to nurturing high-converting leads. This is a good thing as it will give you a wider room to build a better relationship with prospects, address their needs and eventually close deals.

Increased Lead ROI

72% of organizations that calculate ROI say their marketing strategy is effective (Hubspot). This is true as high lead scores can lessen follow up time and effort, and result in high returns on investments.    

Higher Conversion Rates

Having more qualified leads, by building buyer personas and developing messaging that appeal to them, in your pipeline, would result in higher chances of converting prospects into clients. You can increase conversions by up to 300% when you have the correct targeting and testing methods in place. (kyleads)

Better Productivity

A small pool, but of good quality leads will result in large productivity number. This will expedite the sales process as you are able to work on multiple follow-ups at a time. (NuGrowthSolutions)


The Different Lead Qualification Frameworks 

You’ll only earn the benefits of lead qualification when you learn how to spot the best candidates to proceed to the bottom of the sale and which ones are not, which you can do by leveraging Qualification Frameworks. Here’s an ultimate guide to sales qualification to help you work out positive results from your sales and marketing efforts.


(Challenges, Authority, Money, and Prioritization)

In this framework, challenges are set on top as it is the first fundamental part of sales qualification (Zorian Rotenberg, Atiim Inc., Founder). Authority is also defined as call-to-action in this framework for you to take actions by mapping out the company’s organizational structure to reach the decision maker. 


(Goals, Plans, Challenges, Timeline, Budget, Authority, Negative Consequences, and Positive Implications)

The ultimate purpose of Hubspot for developing this framework is to address changes in buyer behavior. Today’s B2B buyers are well informed so you need to state the differentiated value of your product, and also look beyond the scope of its solutions. It’s also crucial to know your prospect’s strategic goals, plans, challenges, timeline, budget and buyer persona, and find out the negative consequences and positive implications to give you a better understanding if things turn out otherwise. 


(Budget, Authority, Need, and Timeframe)

This is probably the most basic and flexible framework. It lets you classify leads into three categories: hot,  warm or cold. In this framework, all lead types can be set to nurturing as long as they are deemed positive.


Tips on How to Better Qualify Your Leads

Once you find the right qualification framework for your product, you’ll discover ways to evaluate leads for more specific characteristics. A lead scoring will help you better qualify your leads.

  • Create your ideal customer profile (ICP). This will show you if your prospects fall under your target industry and territory.
  • Gather company information: size, number of offices in different regions in order to gauge your prospect’s financial capability and market reach
  • Build online behaviours to get more interaction from prospects. Evaluate results as to how many page reviews did you get from them, as well as the length and frequency of visits. 
  • Enhance email engagement by monitoring open rates and click-throughs via CTAs to gauge the prospect’s interest rate.
  • Track social media engagement such as Likes, Shares, Retweets, and Click-throughs from your posts. The more your prospects become engaged, the higher their lead scores.
  • Run a spam detection process by setting a benchmark, choosing the most valuable characteristics, calculating close rates and comparing characteristics, to enhance your data capturing method.  
  • Add Website Optimization, Content Marketing, and Paid Ads. These are also significant data tools to know who and how many searches for your product or read your articles, to better qualify leads. 

Managed IT Firm, a Long-Term Callbox Client, Closes $150K in One Campaign


B2B lead generation is not purely a numbers game, but quality. Like apples, it’s not about how many you picked, but how sweet and crisp are the chances, based on data, do the leads you’ve gathered to proceed to the bottom of the sales funnel.


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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4 Tips to Optimize LinkedIn for Outbound B2B Lead Generation (Featured Image)

4 Tips to Optimize LinkedIn for Outbound B2B Lead Generation

4 Tips to Optimize LinkedIn for Outbound B2B Lead Generation (Featured Image)

LinkedIn is one of the most powerful tools online that utilizes both a social media platform combined with a professional user base. However, what some people don’t fully utilize is an outbound lead generation campaign using the platform. Networking sites such as LinkedIn can really power up your outbound lead generation strategy.

In the next couple of minutes, we will be discussing tips on ensuring that your outbound lead generation on LinkedIn is as efficient as possible.


Understand That It Is Similar to Looking for a Job

One of the primary purposes of the LinkedIn Platform is for people to find jobs and connect with other people that share network opportunities. It is by understanding the platform in this light that you can start your outbound lead generation strategy.

Many of the techniques that you will use to drive outbound lead generation are the same techniques that jobseekers or headhunters use. It is by simplifying the process and your mindset going into your strategy of lead generation.


Optimize Your Profile

The first step in your LinkedIn lead generation strategy is ensuring that your profile is fully optimized to reflect the professionalism of your company. This does not just purely mean filling up all the significant boxes with data, but ensuring that they are filled out properly.

Something as simple as optimizing your profile photo or cover can be overlooked so these mistakes should be prevented from the onset. For example, you might have a profile photo uploaded and it looks professional and all, but does the expression on your face garner the trust that you want from potential clients?

Is your profile fresh? Even in SEO, digital marketing experts all agree that having fresh content really makes the difference in showing profile visitors that you really know your market. Make sure that you’re always publishing articles and/or posts showcasing your activity to the people on the platform.

This establishes you as a market leader in your industry, bringing about trust and professionalism to potential clients and leads.


Know Your Market (We’re Serious)

People often fail to consider the market that they are in combined with the attitudes of the people on the platform. This can prove to be problematic in many occasions. Researching what your peers are doing is not something to be ashamed of since this can really lead you to improve on key aspects of your strategy.

Some markets react differently to what you showcase on LinkedIn and others demand a certain type of content from “industry influencers”. The more you get to know your market on the platform, the higher that success rate. This is part of your planning and strategizing process.


Persuade (but also pre-suade)

We talked about freshness and the content that you release earlier and this all coincides with the subconscious act of attracting your potential leads before you even reach out to them. Simple posts that you make or subtle advertising on the platform that reaches your target audience will help in the persuasion process before you reach out to them because they already have a rough idea of who you are.

This helps you seal the deal because before you even reach out to your potential clients, you already have them looking at the way you and your company does things.


Personalization is Key

This is a common problem that we see very often. By adding just a small paragraph that takes less than ten to fifteen minutes to compose, you can personalize your pitch to your potential lead.

The reason that this little bit of effort works is the fact that most people do not like being generalized and would rather have personalized correspondence designed for them. We’re sure that you can remember the last time you received a generic email and its non-effect on you because it felt so monotonous and effortless.

It is a fact that personalized correspondence really works wonders in reaching out to clients.

This also signals to your potential clients that you know what you’re doing and that you will go the extra mile to deliver great and reliable services for them. In addition to this, you can even automate the personalization process should you feel that you do not have the time to execute it properly. There’s a lot of software available that can help you automatically place in last names and other relevant information once you have collected and collated relevant information about your prospect.


By applying just a few of these tips, you can make sure that your efforts on this powerful professional social site aren’t wasted and that you’re efficient as possible. This leads to effective results utilizing minimal resources.

However, these are only just a few of the things that you can do on this platform and with just a little exploration and tweaking, you can definitely do more!


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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5 Lead Generation Strategies to Drive SMB Growth

5 Lead Generation Strategies to Drive SMB Growth

You must admit, there are plenty of lead generation tactics available for everyone. However, not everything is going to work especially if you own an SMB (Small or Medium Sized Business). In this article, we will be discussing the five basics of lead generation for SMBs.

This should provide you with enough coverage in order to start doing something about the tactics that you are currently employing.


Knowing Your Market (And Yourself)

The first thing that you have to realize is the size of the company that you own. SMBs do not usually seal the biggest contracts but rather use them as a stepping-stone for bigger contracts along the line. This means that you need to set up what kind of clients you need in order to move to the next step – growth.

Once you know your capabilities, it is important to know what kind of market you appeal and can appeal to.

Ask these questions:

  • What sort of companies should I be reaching out to for B2B deals?
  • What do my customers expect from me?
  • What do I expect from potential customers?
  • What kind of customers have I been attracting in the past?
  • Do I want to change this in the near future?


Industry Partnerships

Mostly all SMBs and SMEs once started out as smaller companies have depended at one point depended on word-of-mouth advertising to drive sales. This means it’s time that you also start doing things that work again.

Do not be afraid to reach out to your current industry partners and start reaching out again. Sometimes it’s best to stick with the things that do work and multiply those parameters in order to achieve better results.

Talk to your current clientele and find out how they can help you drive more business and how you can help them with theirs.


Personalized Email Marketing

Stop thinking of email as a marketing and start thinking of it as outreach. You want to be able to reach people and solve specific problems that they have. This means knowing who your audience is and creating a plan to reach them.

Proper email outreach involves you getting to know your audience and combining it with proper testing in order to ensure that you are getting proper results and maximizing the use of the resources that you have.

Make sure you follow-up as well. A lot of industry leaders fail to get through the front door properly because an email was lost somewhere in between. The habit of following up ensures you do not lose potential customers accidentally and helps you be more efficient with the leads that you have.

Email will still be a powerful tool in generating leads. However, if you do not do it properly it can be a complete waste of time for you and your business.


Proper Social Media Exposure

Proper social media use is dependent on the audience that you wish to secure. Make sure that you have a proper system in place so that you may be able to determine where your customers are “lurking”.

Some specific leads you will only find on LinkedIn, so this means you should have a proper systemic campaign to target these particular customers. This would entail releasing content for a targeted set of individuals to establish your relevance as an industry leader before you invite them to do something.

Facebook appeals to a different set of people and this allows you to be able to more direct with your approach.

Every social media platform requires different types of content and appeals to different crowds. Understanding this will enable you to create personalized content and make efficient use of the marketing resources that you have.


Localized Lead Generation

Using directory networks and Google My Business will help you be more geo-relevant when you are trying to acquire new leads. Think about Google My Business, having a branch in the center of the city that you are trying to reach will allow you to be able to make your services hyper-localized and appealing to potential customers.

A hyperlocal approach can also be used for directory networks such as Yelp and the Yellow Pages; you will be able to create customized ad campaigns that target specific individuals in a location. This allows you to be more personal with the approach that you have.

It can also give you great results when you’re running a campaign that you know has specific parameters in mind.


At the end of the day, it is important to note that resources are not unlimited and given the size of your business, you’ll have to make sure that you’re using your resources in an efficient and effective manner.

By employing these strategies, you will be able to make sure that you are making the most of your resources.


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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3 Lead Nurturing Tips to Get The Best Outcome (Featured Image)

3 Lead Nurturing Tips to Get The Best Outcome

3 Lead Nurturing Tips to Get The Best Outcome (Featured Image)

So you have launched a successful B2B campaign and generated a good number of leads. That’s good, but still not the best.

Companies that excel at lead nurturing generate 50% more sales-ready leads.

Lead nurturing is not simply sending emails to your prospects and monitoring their replies then decide the next step to take from that point, but doing every possible way – email, call, social, web, and mobile, to reach and engage them, and get to move further in the process. Consider the actions below in order to get the best result when nurturing a lead.


1. Initiate The Right Move

Ideally, the lead nurturing process starts with sending automated sequence of emails to your prospects. In order to get a better result, execute your lead nurture process right by defining the follow-up path based on the action your prospects took: opened email, clicked a link, downloaded a form or visited the website. By tracking their responses through the lead nurturing scheme, you will be able to send your message to the right prospect at the right time.


Set an alarm on your lead nurture scheme to prompt you when to take the next move. That may be to send the prospect another email copy, SMS, or call, but determine the perfect timing when setting the alarm for your next move by studying your prospects behavioral pattern.

Related: Don’t Just Blast Cold Email Pitches, Nurture and Win Customers [VIDEO]


2. Treat Every Prospect As Potential Customer

Not everyone on your database that you are trying to communicate with will react on your message right away, but get a grip on every prospect including those who expressed the least interest and even those who did not take any action at all. Try to reach them through other channels like SMS, social media or voice. Look at the possibility that they may not have received your first message because it was redirected to other folders instead of his inbox or he might just didn’t have much time to reply when he opened it.


Check email benchmark reports: open rates, click-throughs, click-to-open, unsubscribe, spam rates, bounce rates, etc.to give you a better indication of performance like which email copy gained higher open rates, and also to guide you to better understand your prospects’ email engagement rates by category (small, medium, large businesses), device they use (mobile, desktop) and industry.


3. Reply In Real Time

Hit the iron while it’s hot they say, so once you see a prospect clicked a link, opened an email, maybe visited the website, or just any action that indicated any amount of curiosity from them, call them right away. That could be the perfect timing to touch base with them as they probably just got off a meeting and currently on a coffee break. Take every chance that would open a discussion between you and the prospect.

35-50% of sales go to the vendor that responds first.


Propose one of these to the prospect before he drops the line:

  • An office or phone appointment
  • Send him brochures
  • A follow-up call on a specific schedule if he’s not ready to discuss yet at the moment

Remember, the sales cycle does not end at just reaching your target number of leads alone, but stretching your best effort on keeping those leads keen to proceed down the sales funnel.


Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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Cold Call Scripts That Land Meetings with MSP Buyers (Featured Image)

Cold Call Scripts That Land Meetings with MSP Buyers [Free Download]

Cold Call Scripts That Land Meetings with MSP Buyers (Featured Image)

Managed IT providers know that they need to reach out to both IT and non IT decision makers to gain new customers. That’s because IT purchases are increasingly being decided not only by multiple people, but also across multiple business functions.

These trends highlight the critical role that targeted, one-on-one outreach plays in selling MSP solutions, and cold calling remains one of the best tools for the job.

That’s why we recently released a downloadable eBook that contains sample call scripts for finding and qualifying potential MSP customers. Each script is tailored for a specific buyer persona and includes a few helpful notes and comments.

The resource is available for download here. The rest of this blog post provides added insights to help you fine-tune your cold call pitch.


Who Makes Managed IT Purchases?

IDC reports that non-IT line of business (LOB) buyers now account for around half of technology spending. These are purchases made without the involvement or knowledge of an organization’s IT department.

Even when IT does get involved, LOB managers still hold a huge sway in the tech purchase process. TechTarget estimates that nearly 30% of buying decisions made by an organization’s IT leadership depend on inputs from non-IT staff.

This makes it clear that selling MSP solutions now needs to move past solely targeting IT decision makers. This underscores a growing challenge for MSP vendors that rely on reaching buying consensus with multiple stakeholders to close deals.

Not only do LOB managers’ priorities and pain points differ from those of IT decision makers, but these two buying groups often disagree about key items on the IT buying checklist.

What’s also important is that these divergences have a huge impact on how MSP buyers start their purchase journey. This means that connecting and building relationships with stakeholders require messaging that takes these gaps into account, even in the initial stages of the buying process.


Targeted Cold Calls to Key MSP Buyer Personas

Targeted cold calls make up a vital layer of touch points for proactively reaching out and engaging potential MSP customers.

Cold calling works well for top-of-funnel outreach activities since it enables one-on-one conversations that prepare prospects for the next stages in the sales cycle.

For complex-sale products like managed IT solutions, cold calls help move contacts from initial awareness to active leads.

With the MSP prospect pool growing to include more and more non-IT decision makers, your cold call messaging strategy also needs to capture this new audience.

One way to refine your outreach message is to segment potential stakeholders based on buyer personas and then tweaking your cold call pitch accordingly.

In most technology purchases like managed IT solutions, key decision makers consist of four buyer personas (although the number can certainly increase, depending on the complexity of your sales cycle):

  • End User:  These are typically non-IT LOB managers of departments and business areas that stand to benefit the most from your offer.
  • Influencer:  These are mid- to senior-level decision makers that drive purchase decisions.
  • Technical Buyer:  These are IT-focused specialists that can block a purchase if it doesn’t meet their requirements.
  • Economic Buyer:  These decision makers oversee the budget and give the final go-ahead for a purchase.


End User

In MSP sales, the end user buyer persona consists of non-IT LOB decision makers that oversee specific functional business areas that directly benefit from your solution.

End users have the most to gain from your offer. That’s why they tend to be your biggest advocates in your target accounts. That is, if you can find a way to build a relationship with them early on in the sales process.

LOB decision makers care about business outcomes rather than product specifics. If a product solves a real problem, the results matter more to them than the underlying details.

According to professional services automation provider Promys, the decision-making process that LOB managers follow typically includes:

  • Decide if there’s a specific problem
  • Determine if the problem is worth devoting resources to
  • Identify possible ways of solving the problem
  • Pick out the “best” way
  • Look up vendors that provide the “best” solution
  • Choose the “best” vendor


Even though buying decisions have now become more distributed, the process is still significantly driven by stakeholders that span different business areas and functions.

These decision makers have a huge influence on the buying process and help move the deal forward. That’s why they’re typically labeled as “influencers.” They commonly consist of mid- to senior-level managers that directly handle your target LOB prospects.

Influencers look for strategic impact of MSP solutions instead of operational or technical details. They’re more into seeing how your offer fits their big-picture goals of growth, profitability, competitiveness, industry trends, disruption, etc.

That’s why your cold call messaging strategy needs to achieve the below three key points. These ensure that your pitch will be able to capture influencers’ attention and obtain the response you want:

  • What does your offer bring to the organization?
  • How can you earn your prospects’ trust?
  • What line of fresh thinking can you offer?

Technical Buyer

The rise of the LOB buyer hasn’t made the IT department irrelevant in MSP purchases. The risks and limitations associated with shadow IT (such as interoperability, security, resilience, etc.) still support the case for IT’s close involvement.

While technical buyers typically don’t have final authority over tech purchases, they do have the power to reject a potential managed IT proposal. The goal when reaching out to technical buyers is to make sure they don’t shake their head sideways at your offer.

When crafting a cold call pitch aimed at technical buyers, it’s important to keep the following points from Lean B2B in mind:

  • They have in-depth and specialized expertise in your field.
  • Their main concern is to verify whether your solution really does what you claim it does.
  • They focus on the measurable and quantifiable items of your offer.
  • They look for details on usage, testing, deployment, and maintenance.

Economic Buyer

The persona that has the final say in MSP purchases is the economic buyer. In fact, most marketing experts consider economic buyers as the “ultimate decision maker” because even if everyone else says yes, it’s the economic buyer’s approval that determines whether a purchase happens or not.

Economic buyers can be a single person or a committee that directly controls budget and spending. The larger the deal size, the more senior the economic buyers will be involved. Smaller purchases commonly require only the approval of managers lower in the org chart, while deals with six-figure price tags can involve a board- or C-level evaluation committee.

The key to winning economic buyers over is to deeply understand the things that tend to make them say yes:

  • Finding the best-fit managed IT vendor for their organization
  • Ensuring long-term stability of both the MSP provider and the working partnership
  • Knowing the vendor’s approach to risk mitigation
  • Verifying different proof points about a vendor’s ability to deliver
  • Being able to objectively weigh costs against benefits



Now more than ever, cold calls help MSP vendors reach and connect with the different decision makers involved in the purchase process. But this requires refining your MSP pitch to make it more relevant to what each decision maker actually cares about.

To see how to put this strategy into action, check out our latest collection of cold calling scripts for various MSP buyer personas.

Turn cold MSP leads into sales meetings. Get your free sample scripts now.

Download your Sample Cold Calling Scripts for Key Buyer Personas in Managed IT eBook

Author Bio:

Dara Lin

Dara Lin is a Marketing Specialist at Callbox Australia. She is a coffee trailblazer, general music fanatic, and an internet enthusiast. Follow Dara on Twitter, Facebook, and Google+.

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7 Dreadful Cold Calling Mistakes Salespeople Should Avoid (Featured Image)